Job Description
Job DescriptionJob Summary
Mika by Michael White is seeking an experienced and service-driven Floor Manager to lead front-of-house operations during service. The Floor Manager plays a critical role in delivering an exceptional guest experience by overseeing daily service execution, supporting the service team, and upholding the standards of a Michael White–led dining experience. This position requires strong leadership, attention to detail, and a passion for hospitality.
Key Responsibilities
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Lead and supervise front-of-house operations during lunch and dinner service
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Ensure exceptional guest experiences through active floor presence and table engagement
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Support, coach, and motivate servers, bartenders, hosts, and support staff
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Maintain service standards, pacing, and presentation consistent with the Mika brand
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Handle guest feedback, concerns, and special requests with professionalism and urgency
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Coordinate closely with the kitchen and bar teams to ensure smooth service flow
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Assist with staff scheduling, break management, and shift coverage as needed
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Oversee opening and closing procedures, including cash handling and end-of-day reports
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Ensure compliance with health, safety, and alcohol service regulations
Qualifications & Experience
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Minimum 2–3 years of management experience in upscale or fine-dining restaurants
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Strong knowledge of food, wine, and beverage service
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Excellent communication and interpersonal skills
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Proven ability to lead teams in a fast-paced, high-volume environment
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Hands-on management style with strong problem-solving skills
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Familiarity with POS systems and reservation platforms
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Flexible availability, including nights, weekends, and holidays
Leadership & Professional Skills
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High standards for service excellence and attention to detail
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Ability to remain calm and professional under pressure
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Strong organizational and time-management skills
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Guest-first mindset with a passion for hospitality
Physical Requirements
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Ability to stand and walk for extended periods
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Ability to lift up to 30 lbs
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Comfortable working in a fast-paced, high-energy dining environment
What We Offer
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Competitive salary based on experience
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Opportunities for growth within a chef-driven restaurant group
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Supportive, professional, and hospitality-focused culture
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Employee dining benefits and potential performance incentives
How to Apply
Qualified candidates are encouraged to apply by submitting a resume for consideration.
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