Job Description
Job title: Desktop Support
Location: Boca Raton, FL
Job Description:
Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices
Please provide the TOP skills, and the years of experience that you’ll consider:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems
thanks and regards
victor