Job Description
Job Description
The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel to ensure guest satisfaction, profitability, and operational efficiency. This role involves managing staff, coordinating departments, ensuring high standards of service, and implementing strategies to improve business performance.
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Oversee the entire hotel operation including front desk, housekeeping, food and beverage, maintenance, and guest services.
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Ensure smooth day-to-day functioning of all departments to maintain a high level of customer satisfaction.
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Monitor occupancy rates, room rates, and revenue targets.
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Hire, train, supervise, and evaluate department heads and key staff members.
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Foster a positive and productive work environment.
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Schedule and conduct regular team meetings and training sessions.
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Ensure compliance with health and safety regulations, licensing laws, and other legal requirements.
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Maintain security standards and protocols for guests and staff.
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Availability to work flexible hours, including weekends, holidays, and evenings as needed.
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Ability to handle high-pressure situations and manage multiple priorities.
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May involve standing/walking for extended periods and occasional lifting of items.
Qualifications:
Hotel Experience
Business & Financial Skills
Leadership & People Management
Technology & Systems Knowledge