Job Description
Job DescriptionSalary: $20 - $25 per hour DOE
About the Company
Our client is a full-service, family-owned and operated plumbing contractor providing comprehensive plumbing and gas solutions for residential, commercial, and new construction projects.
What They Offer
- Weekly paychecks
- Career advancement opportunities
- Paid time off (PTO)
- Medical, dental, and vision insurance
- 401(k) retirement plan with employer match
- Supplemental insurance options
Where Youll Work
- Jupiter, FL (Office based)
What Youll Do
- Schedule and coordinate plumbing service appointments and technician dispatch into Field Edge
- Communicate with customers regarding service requests, job status, and technician arrival times
- Maintain accurate records of service calls, work orders, and customer interactions
- Address customer inquiries and resolve service-related concerns in a professional manner
- Accurately enter service details, job data, and vendor invoices into QuickBooks
- Collect and organize credit card receipts from employees; reconcile credit card statements monthly by verifying charges against receipts, bank records, and QuickBooks entries
- Ensure that all billing reflects actual labor, materials used, and applicable rates
- Collaborate with the finance and operations teams to resolve billing discrepancies and ensure timely processing of payments
- Monitor service quality and support follow-up processes for both large and small jobs
- Track and manage technician timekeeping, including hours worked, on-call status, and breaks
What Youll Bring
- High School Diploma or equivalent required
- Minimum 1 year of experience in service coordination, preferably in plumbing or a related trade
- Legally authorized to work in the United States
- Familiarity with scheduling software such as Feild Edge and accounting software such as QuickBooks (or similar platforms)
- Proficient in accurate data entry related to vendor invoicing, service documentation, and billing records
- Strong attention to detail and ability to follow established billing procedures and internal controls
- Excellent organizational, multitasking, and time management skills
- Effective communication skills for coordinating with technicians, customers, vendors, and internal teams
- Customer service orientation with a professional, problem-solving mindset
- Ability to work independently and collaboratively across departments
- Ability to lift/carry up to 30 pounds