Immigration Intake Specialist
Job Description
Job Description
Job Overview
We are a fast-growing immigration law firm seeking a dedicated and detail-oriented Immigration Intake Specialist to join our team. The ideal candidate will be the first point of contact for potential clients and will play a crucial role in managing the intake process. You will assist with gathering client information, assessing their immigration needs, and ensuring a smooth transition to the legal team for further action.
Responsibilities:
Client Communication: Serve as the first point of contact for prospective clients seeking immigration assistance via phone, email, and in-person.
Intake Process: Collect and review intake forms, personal and family background information, and any relevant documentation.
Screening and Assessment: Conduct initial screenings to assess eligibility for various immigration programs and determine the best course of action.
Case Management: Maintain accurate records in the case management system and track the progress of client intake through each stage.
Scheduling: Coordinate consultations between clients and attorneys, ensuring that clients receive timely updates on their cases.
Documentation: Ensure that all client intake documents are complete, accurate, and stored in compliance with firm policies.
Confidentiality: Maintain the confidentiality and privacy of sensitive client information at all times.
Customer Service: Provide excellent customer service to clients by addressing questions, concerns, and providing guidance on next steps.
Requirements:
Experience: At least 1-2 years of experience in a client-facing role, preferably in an immigration law firm or legal environment.
Knowledge: Familiarity with U.S. immigration law and procedures is a plus but not required. Willingness to learn is essential.
Communication Skills: Strong verbal and written communication skills in English; proficiency in Spanish or other languages is highly preferred.
Attention to Detail: Ability to review documents and client information for accuracy and completeness.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Tech-Savvy: Proficiency with office software (e.g., Microsoft Office, Google Suite) and case management systems (e.g., Clio, LawLogix).
Customer Service: Exceptional interpersonal skills and a customer-centric approach.
Preferred Qualifications:
Previous experience in an immigration law firm or legal intake role.
Bilingual (Spanish/English) preferred but not required.
Knowledge of various immigration processes such as family-based petitions, naturalization, asylum, and deportation defense.
Benefits:
Competitive salary and performance-based incentives.
Health, dental, and vision insurance options.
Paid time off (PTO) and holidays.
Career development opportunities and ongoing training.
Positive and collaborative work environment.
Company DescriptionThe Law Offices of Jaime A. Aird, P.A. is a boutique law firm based in Fort Lauderdale, Florida, specializing in criminal defense, immigration, and personal injury law. Founded by attorney Jaime A. Aird, a former prosecutor with experience in the West Palm Beach and Miami-Dade State Attorney’s Offices, the firm leverages his prosecutorial background to provide robust defense strategies for clients.
Company Description
The Law Offices of Jaime A. Aird, P.A. is a boutique law firm based in Fort Lauderdale, Florida, specializing in criminal defense, immigration, and personal injury law. Founded by attorney Jaime A. Aird, a former prosecutor with experience in the West Palm Beach and Miami-Dade State Attorney’s Offices, the firm leverages his prosecutorial background to provide robust defense strategies for clients.