Job Description
Job DescriptionActalent is Hiring a Pharmacy Technician // First Shift!!
Job Description
The Pharmacy Technician plays a crucial role in providing exceptional customer service by managing both inbound and outbound communications with customers. This includes direct in-person and phone-based interactions to address a wide range of inquiries related to pharmacy services, delivery inquiries, and pharmacy assistance calls. The technician is also tasked with resolving customer complaints, processing new pharmacy referrals, verifying insurance coverage, and facilitating prior authorization requests. Accurately transcribing prescriptions, generating cycle fill calendar reports, and coordinating delivery are also key responsibilities. This position supports pharmacological services by verifying fill lists and updating patient information, ensuring all actions are compliant with HIPAA regulations. The role reports directly to the Pharmacy Manager, or to the Director of Operations in the manager's absence.
Responsibilities
- Respond to inbound and outbound customer calls, ensuring high levels of customer service and productivity.
- Address and resolve customer inquiries and complaints related to pharmacy services and deliveries.
- Receive and process new pharmacy referrals and verify insurance coverage.
- Facilitate prior authorization requests and accurately transcribe prescriptions.
- Generate and follow up with refill requests using escribe, facsimile, or phone.
- Coordinate delivery and act as the first point of contact for service-related inquiries.
- Support pharmacological services by editing fill list verification and updating patient information.
- Enter and maintain accurate and complete patient records in compliance with HIPAA regulations.
Essential Skills
- High School Diploma or GED
- Completion of a board-approved pharmacy technician-training program
- 2+ years of experience in a medical insurance, billing, or customer service environment
- Strong knowledge of medication brands, generics, and dosing/day supply
- Valid Florida Pharmacy Technician License
- Advanced skill in Microsoft Office Suite, particularly Excel and Access
- Experience in data entry
- Strong commitment to customer service
- Excellent verbal and written communication skills
- Teamwork, punctuality, organization, and time management skills
- Problem-solving abilities
Additional Skills & Qualifications
- DME experience
- Telephonic customer service experience
- Bilingual in English and Spanish
- Prior authorization experience
Work Environment
The role is based 100% onsite in a fast-paced, high-volume clinic pharmacy. The team is composed of 6 technicians and 3 pharmacists, handling approximately 1500 scripts per week. The shift is Monday to Friday, 9 am to 5:30 pm, with a staffing ratio of 3 technicians to 1 pharmacist on Saturdays. The work environment fosters a friendly and family-oriented culture, with opportunities for permanent employment and benefits such as a 401k match, paid federal holidays, and support for national certification exams.
Job Type & Location
This is a Contract to Hire position based out of Oakland Park, FL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oakland Park,FL.
Application Deadline
This position is anticipated to close on Dec 26, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.