Job Description
Job Description
Under the supervision of the assigned TLC, the Assistant Team Leader (ATL) is responsible for the overall operation, leadership, and performance of a Goodwill Giving Center (GGC). This role leads with purpose—ensuring a safe, positive environment while delivering world-class customer service and strong operational results.
What You’ll Do
- Lead daily operations of the GGC, ensuring safety, efficiency, and excellent customer service
- Foster open, honest communication that promotes a safe environment for team members, donors, and customers
- Hire, train, develop, supervise, and evaluate team members in alignment with Goodwill policies
- Coach and develop Assistant Team Leaders (ATLs) to prepare them for future leadership roles
- Operate within budgeted expense-to-revenue ratios while maximizing donor value
- Ensure proper stewardship of all donations through compliant handling and processing
- Manage labor schedules and payroll in accordance with policy
- Oversee image standards, maintenance, loss prevention, safety, and security of the GGC
- Maintain compliance with Goodwill policies and CARF accreditation standards
- Monitor product trends and pricing through competitive market analysis
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Complete required operational reporting, including:
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Cash handling and petty cash
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Incident and accident reports
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Safety inspections
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Purchase and supply orders
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Scheduling, payroll approvals, and operational reports
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Participate in training, meetings, and other duties as assigned by Operations Leadership
What You Get:
- Medical, Dental, & Vision Insurance
- Employer Paid Life Insurance
- 401K Retirement Plan with an Employer Match
- Paid Time Off
- 25% Store Discount
- Teladoc copays covered by Goodwill
- Access to a Life Coach
- Training and Development Opportunities
- Education Assistance and Incentives
- Comprehensive Wellness Program with Incentives