FRONT DESK MEDICAL RECEPTIONIST - Hormone Replacement Therapy

Job Description

Job Description

Patient Services & Customer Care

• Serve as the primary point of contact for patients visiting both locations (hormone therapy and gynecology offices)
• Greet patients warmly with a friendly, professional demeanor
• Provide excellent customer service and ensure a positive patient experience
• Check patients in and out efficiently and accurately
• Notify providers promptly of patient arrivals
• Ensure waiting areas at both locations are clean, organized, and presentable at all times

Administrative & Scheduling

• Maintain and manage the AdvancedMD scheduler with accuracy for both practices
• Monitor daily patient flow and communicate schedule updates to providers
• Schedule, confirm, and reschedule patient appointments across both locations
• Create new patient profiles and collect demographic and insurance information
• Upload documentation and information to patient chart files
• Maintain accurate patient records and accounts
• Process requests for medical records in compliance with HIPAA regulations

Insurance & Billing

• Collect copayments and outstanding balances at time of service
• Prepare digital superbills and submit to Medusind for billing processing
• Maintain accurate financial records and ensure proper payment processing

Specialized Duties

• Demonstrate basic knowledge of supplements and hormone therapy products
• Process and fulfill supplement orders accurately
• Contact patients to notify them when hormone orders are ready for pickup
• Assist patients with product questions and recommendations as appropriate

Communication & Organization

• Respond to patient emails and phone calls promptly and professionally
• Handle faxing and other communication tasks efficiently
• Coordinate between both office locations as needed

QUALIFICATIONS

Required:

• High school diploma or equivalent (required)
• Minimum 1-2 years of experience in a medical office or healthcare setting
• Proficiency with electronic health record (EHR) systems; AdvancedMD experience strongly preferred
• Knowledge of medical terminology and insurance verification processes
• Strong computer skills, including Microsoft Office Suite
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Professional appearance and demeanor
• HIPAA compliance knowledge and commitment to patient confidentiality

Company DescriptionHormonify is a leading hormone replacement therapy and wellness center dedicated to helping patients achieve optimal health through bioidentical hormone therapy, personalized treatment plans, and comprehensive wellness services. We operate two locations within the same building: our main hormone therapy practice and a gynecology office located downstairs. We are committed to providing exceptional patient care in a professional, welcoming environment.

Company Description

Hormonify is a leading hormone replacement therapy and wellness center dedicated to helping patients achieve optimal health through bioidentical hormone therapy, personalized treatment plans, and comprehensive wellness services. We operate two locations within the same building: our main hormone therapy practice and a gynecology office located downstairs. We are committed to providing exceptional patient care in a professional, welcoming environment.