Job Description
Job Description
POSITION SUMMARY: The Assistant General Manager is responsible for assisting the GM to ensure day to day operations run smoothly. They will provide 100% support and commitment to the Restaurant in regard to data-driven strategies, policies, procedures, guests, staff, and purveyors. The Assistant General Manager will assist in the training of staff members.
PRIMARY JOB DUTIES:
- Satisfactory knowledge of all functions and duties of restaurant employees and related departments as necessary
- Supervise daily shift operations, open and close restaurant shifts and ensures completion of assigned shift checklist and other duties
- Ensures compliance and understanding of all restaurant policies, standards, and procedures
- Meet and greet guests and set an exemplary example of guest service
- Assist team members on the floor with guests during meal periods and high-demand times
- Program daily menu specials and changes in the point of sale system
- Propose and assist with developing promotions and new initiatives, not limited to beverage, marketing, food, sales incentives, cultural activities, etc.
- Complete knowledge of all food and beverage items, their ingredients, and allergies
- Responsible for the selection, training, and development of department personnel
- Assist in the selection, hiring, managing, retaining, and training staff (in conjunction with HR)
- Assist in the control of all elements that determine profit and loss
- Oversee and delegate appropriately the work and workload of subordinates
- Assist in the maintenance of all records of payroll and attendance by checking the hours on a daily basis on Toast
- Assist in controlling major direct and indirect operating expenses and purchases
- Follow margins, budget, and manage the business against projections
- Monitors food handler in compliance with local laws
- Participate, support and make recommendations for ongoing restaurant programs with continuous
- improvement in networking
- Maintain a weekly training calendar
- Assist with the handling and service of all bookings of restaurant parties, events, catering, functions, off-site events, etc.
- Assist and follow through for all guest conflicts and resolutions
- Assist with the handling and service of all bookings of restaurant parties, events, catering, functions, off-site events, etc.
- Ensure employees follow daily and weekly cleaning schedules and keep their work areas sanitary
- Ensure all employees have proper supplies, equipment and uniforms
- Participate as needed in the investigation of employees and guest accidents
- Understand and comply with loss prevention policies and procedures
- Conduct the employee performance appraisal process, giving feedback, constructive criticism, and define paths to meet expectations
- Coach, counsel, and discipline employees in an effective growth inspiring manner with regards to expected performance
- Participate in department meetings and continually communicate a clear and consistent message regarding the company goals to produce desired results
- Host weekly on-site manager meeting during appropriate times, and discuss restaurant operations, review historical data and forecast
- Effectively schedule for business demands by tracking employee time and attendance. Manage payroll administration
- Constantly increase knowledge of food, beverages, and other products and services of all staff
- Perform any other duties as assigned by the company in order to operate the business most efficiently
MINIMUM QUALIFICATIONS:
- Minimum one to two years of management experience, preferably in high volume hotels or restaurants; Bachelor's Degree preferred
- Exceptional guest service and employee relation skills
- Bilingual preferred. English fluency required
- Understanding of Food & Beverage, Restaurant, Bar/Lounge department procedures
- Knowledge of basic sanitation requirements and food handling safety standards
- Effective decision-making and problem-solving skills
- Great communication and leadership skills
- Competency of useful computer programs (MS Office, restaurant management software, payroll software, POS)
- Flexible and long hours required; required to work varying schedules to reflect the business needs of the restaurant
- Availability to work holidays, nights, and weekends