Job Description
Job Description
IT Project Manager / Client Relationship Manager
Location: Boca Raton, FL
Salary: $85,000 – $95,000 (based on experience)
About the Company
This Boca Raton-based technology company has spent the last 15 years building a reputation as a trusted Managed Service Provider (MSP), offering a broad range of IT solutions for businesses. With a strong emphasis on performance, security, and proactive support, they empower clients to grow and operate with confidence in a fast-paced digital environment. The organization prides itself on its collaborative culture, professional development opportunities, and long-term career growth for team members.
Position Overview
We are seeking an experienced and driven IT Project Manager / Client Relationship Manager to oversee new client onboarding, maintain long-term account success, and act as a central point of contact for managed service clients. The ideal candidate will bring prior experience working with (or for) an MSP and a deep understanding of client lifecycle management—from onboarding and technical implementation to ongoing support and strategic growth.
This hybrid role combines technical project execution with high-touch client relationship management. You’ll be responsible for managing project delivery, providing responsive client support, and helping shape a high-quality client experience.
Key Responsibilities
Project Management (30–40%)
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Lead client rollouts and internal project implementation from planning to execution
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Coordinate across technical teams to manage resources, timelines, and deliverables
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Maintain project documentation including schedules, status reports, and escalation logs
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Identify and mitigate risks to keep projects on track and aligned with client expectations
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Communicate project updates regularly with clients and internal stakeholders
Client Relationship Management (60–70%)
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Serve as the primary point of contact for assigned clients, managing ongoing needs and issue resolution
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Address client inquiries including billing, service escalations, and user support questions
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Conduct routine business reviews that include:
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Data Extraction: Pulling and consolidating data from client-facing platforms
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Data Analysis: Cleaning, reviewing, and identifying performance trends
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Reporting & Presentation: Telling a clear story about client performance and recommending IT strategies for growth
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Build long-term partnerships through proactive communication, transparency, and problem-solving
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Identify upsell or cross-sell opportunities through needs assessments and service reviews
Required Skills and Experience
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3+ years of experience in project management or client-facing IT roles
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Prior experience working with or for a Managed Service Provider (MSP) is strongly preferred
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Strong understanding of IT infrastructure (servers, networking, firewalls, endpoints, Microsoft Suite)
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Familiarity with ticketing systems like ConnectWise or similar platforms
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Ability to manage multiple projects and client relationships simultaneously
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Strong written and verbal communication skills with a client-focused approach
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Detail-oriented, process-driven, and highly motivated
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Experience with data analysis and reporting to drive strategic recommendations
Why Join?
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Be part of a thriving, growth-minded organization with a 15-year track record of success
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Work in a collaborative environment that values problem-solving and innovation
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Gain access to mentorship, advancement opportunities, and a strong culture of support
Equal Opportunity Employer (EOE)