Job Description
Job DescriptionDescription:
We are seeking a dynamic and results-driven General Manager/Operational Leader to oversee daily operations, drive profitable growth, and lead high-performing teams across our HVAC service division. The ideal candidate has deep industry experience, fluency in P&L and balance sheet management, and proven success optimizing operations through platforms like ServiceTitan.
Key Responsibilities:
- Lead daily operations for HVAC service team to achieve revenue, margin, and customer satisfaction targets.
- Recruit, train, and retain top talent to build cohesive, high-performance teams.
- Drive a culture of safety, accountability, and continuous improvement.
- Optimize technician efficiency, job profitability, and service call resolution using ServiceTitan and other systems.
- Analyze financial statements (P&L, balance sheet) to ensure fiscal health and operational efficiency.
- Develop and execute growth strategies focused on recurring service revenue, customer retention, and market expansion.
- Ensure compliance with local, state, and federal regulations as well as internal SOPs.
- Collaborate cross-functionally with sales, finance, and HR to align operational goals with business objectives.
Requirements:
Required Qualifications:
- Minimum 5 years of leadership experience in the HVAC, plumbing, or similar skilled trades industry.
- Strong working knowledge of ServiceTitan or equivalent field service management software.
- Demonstrated success in P&L management and understanding of balance sheets
- Proven ability to lead teams in a fast-paced, customer-focused environment.
- Excellent communication, leadership, and conflict-resolution skills.
Preferred Qualifications:
- Bachelor's degree in business, Operations Management, or related field.
- Experience scaling service operations in a multi-location environment.
- Bilingual (English/Spanish) is a plus.
- Benefits: Medical, dental, vision, and 401k retirement benefits.