Job Description
Job Description
Are you the person everyone calls when systems break, software gets confusing, or training needs to actually make sense? Do you enjoy helping people, solving problems, and keeping technology running smoothly across multiple teams? If so, Advenir Azora Living wants you on our IT team!
This role supports our entire portfolio by blending technical support, software expertise, training, and onsite collaboration.
What You’ll Do
As an IT Support Specialist, you’ll provide Level 2 technical support and functional software training across the Advenir Azora portfolio. You’ll work closely with site teams, accounting, home office, and leadership to ensure systems are reliable, efficient, and user-friendly.
IT Support & Systems
- Keep all services and features in Entrata running smoothly.
- Prioritize and resolve support cases while meeting SLAs (90%+ monthly).
- Maintain property functionality settings, forms, and global system changes.
- Document and follow up on all cases with accuracy and consistency.
- Set up equipment, operating systems, and software for property use.
- Troubleshoot VOIP phone systems, printers, networks, routers, Wi-Fi, and IP addresses.
Accounting, Data & Migrations
- Support AR (AME), AP, and pre-close processes.
- Assist accounting and property teams with resolving FMO errors.
- Manage data migrations and post-migration tasks for new acquisitions.
- Perform file audits as requested.
Training & User Enablement
- Create user IDs and training cases for new hires.
- Deliver 1-on-1 training (virtual or on-site).
- Conduct role-specific on-site training and site visits.
- Serve as a Subject Matter Expert (SME) for new policies and procedures.
- Understand and support Leasing Professionals and Community Managers in their daily workflows.
Projects & Collaboration
- Own and complete assigned action items on the IT Project Plan.
- Provide weekly project updates to the CTO and stakeholders.
- Communicate changes clearly before implementation.
- Share ideas, improve processes, and contribute as a strong team player.
What Makes You Successful Here
- Organized, responsive, and great at prioritizing
- Comfortable making critical decisions related to leasing systems and renewals
- Confident communicator who enjoys helping others learn
- Detail-oriented, dependable, and solution-focused
- Passionate about delivering excellent customer service
Advenir Azora Living is an equal opportunity employer and a drug-free workplace, committed to diversity and inclusion.