Job Description
Job Description
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education:
- Bachelor’s degree in Industrial Engineering / Project Management / Engineering Management / or other related field.
- Master’s degree preferred.
- Certification or training in LEAN/Six Sigma.
Experience / Qualifications:
- Excellent communication skills.
- Customer focused.
- Excellent attention to detail.
- Able to prioritize tasks and meet deadlines.
- Strong interpersonal skills.
- Ability to progressively probe, analyze and identify root causes of problems, provide practical solutions, and negotiate resolutions.
Position Summary
The Industrial Engineer applies strong interpersonal relations and communications skills to provide internal consulting on quality of care, reliability of care, and patient safety.
- Delivers education / training PI modules, appropriate continuous improvement methodology and process management.
- Identifies key areas of clinical performance improvement that will reduce cost and support clinical areas with an opportunity to improve outcomes.
- Partners with Decision Support to identify key metrics and obtain advanced clinical/financial data analytics and statistics consultation in support of performance improvement goals and initiatives.
- Successfully leads project teams to ensure on time completion of assigned projects within budget.
- Partner with Decision Support and Service Lines to create dashboards and analyze key metrics to assess PI strategies.
- Provide guidance and consultation when needed, to assure linkage between outcomes of quality, risk monitoring, performance improvement, patient satisfaction and value/financial impact.
- Develops performance improvement strategies; manages and leads process improvement initiatives for the Jupiter Medical Center Pathway program – ensuring initiative alignment with business vision and established PI Plan and strategy.
- Partners with Decision Support and Service Lines to develop project charters; drive results and revise plans as appropriate to meet changing needs and requirements.
- Provides Service Lines, JMC leadership team and other stakeholders with progress reports, including appropriate statistics.
- Use communication and teamwork skills to build and maintain successful working relationships throughout the organization. Listens effectively, builds strong relationships, and openly shares best practices, tools and expertise.
- Promote patient, physician, and employee satisfaction by uncovering customer needs through open-ended questions and clarifying expectations.
- Performs other duties as assigned.
Team Member Competencies
Establishing Relationships
Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.
Peer Support
Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.
Inspiring and Motivating Others
Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.
Demonstrating Emotional Intelligence
Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
Acting with Integrity
Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
Being a Champion for Change and Innovation
Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.
Communicating Effectively
Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.
Promoting Diversity and Inclusion
Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Physical Requirements
- Should be able to safely lift 25 pounds, be able to actively support process improvement events, support extended-shift-duration process improvement activities and be able to safely work in a computer-intensive work environment requiring multiple hours of continuous monitor, mouse and keyboard interaction.
Threshold Requirements
- These threshold requirements are required and completed yearly basis
- Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
- TB/PPD Surveillance Program
- Maintenance of required professional licensing and/or certification(s).