Medical Office Administrator

Job Description

Job Description

Position Overview

We are seeking a highly organized, proactive Medical Office Administrator to join our growing primary care and same-day access medical practice. This role is ideal for someone who thrives in a lean start-up environment, enjoys building processes from the ground up, and is comfortable wearing multiple hats as the practice grows.

As we expand our services and add additional insurance payors, the Medical Office Administrator will play a key role in ensuring smooth daily operations, excellent patient experiences, and efficient administrative workflows.

Key Responsibilities

Practice Operations

• Oversee daily front-office and administrative operations in a lean, fast-paced clinical setting

• Develop, implement, and refine office workflows, policies, and procedures as the practice grows

• Ensure efficient scheduling for primary care and same-day appointments

• Maintain office supplies, equipment coordination, and vendor relationships

Patient Experience & Front Office

• Serve as the primary point of contact for patients, ensuring a warm, professional, and supportive experience

• Manage patient check-in/check-out, demographics, and documentation

• Address patient questions related to scheduling, billing, and office policies

Insurance & Billing Support

• Assist with onboarding and management of insurance payors as the practice expands using eClinicalWorks EHR

• Verify insurance eligibility, benefits, and prior authorization requirements

• Support billing workflows, claims tracking, and follow-up in coordination with billing services

Financial & Administrative Support

• Support cash-pay and insurance-based workflows during payer expansion

• Assist with basic financial tracking, deposits, and administrative reporting

• Maintain compliance with HIPAA and other regulatory requirements

Growth & Start-Up Support

• Adapt quickly to evolving workflows in a start-up medical practice

• Identify inefficiencies and propose practical solutions

• Support practice growth initiatives, including new services and operational expansion

Qualifications

• 2-5 years previous experience in a medical office, primary care, or outpatient healthcare setting

• Strong understanding of medical office operations, scheduling, and patient flow

• Familiarity with insurance verification and basic billing processes (experience with payer onboarding necessary)

• Comfortable working in a lean, start-up environment with changing priorities

• Strong organizational skills, attention to detail, and ability to multitask

• Excellent communication and interpersonal skills

• Proficiency with eClinicalWorks EHR and standard office software

Ideal Candidate

The ideal candidate is self-motivated, adaptable, and resourceful, with a genuine interest in helping build a high-quality, patient-centered medical practice from the ground up. This role is well-suited for someone who values autonomy, ownership, and being part of a growing healthcare team.

What We Offer

• Opportunity to help shape and grow a new primary care and same-day access practice

• Collaborative, supportive work environment

• Competitive compensation based on experience

• Potential for role expansion and growth as the practice scales