Front Desk Reception

Job Description

Job Description

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

The Front Desk Receptionist serves as the first point of contact for visitors and clients, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing all front desk activities, including greeting guests, handling incoming calls, and coordinating appointments efficiently. The role requires maintaining organized records and ensuring smooth communication between departments to support daily operations. The Front Desk Receptionist also addresses inquiries and resolves issues promptly, contributing to overall customer satisfaction. Ultimately, this position supports the organization’s image and operational flow by providing exceptional administrative and interpersonal services.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a receptionist, front desk, or customer service role.
• Proficiency in using phone systems, email, and basic office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Associate degree or higher in business administration or related field.
• Experience with scheduling software and office management systems.
• Bilingual abilities to assist a diverse client base.
• Previous experience in a corporate or healthcare setting.
• Basic knowledge of health and safety protocols.

Responsibilities:

• Greet and welcome visitors in a friendly and professional manner, ensuring a positive first impression.
• Answer, screen, and forward incoming phone calls while managing voicemail messages.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Maintain and update visitor logs, employee directories, and other administrative records.
• Handle incoming and outgoing mail and deliveries efficiently.
• Assist with general administrative tasks such as data entry, filing, and document preparation.
• Coordinate with other departments to facilitate smooth communication and workflow.
• Address visitor and client inquiries promptly and escalate issues when necessary.
• Ensure the reception area is tidy, organized, and stocked with necessary supplies.

Skills:

The required skills such as effective communication and proficiency with office software are essential for managing daily interactions with visitors and coordinating administrative tasks efficiently. Strong interpersonal skills enable the receptionist to create a welcoming atmosphere and handle inquiries with professionalism and empathy. Multitasking and organizational skills are used to juggle phone calls, appointments, and administrative duties without compromising accuracy or service quality. Preferred skills like bilingualism and familiarity with scheduling software enhance the ability to serve a broader client base and streamline appointment management. Overall, these skills combine to ensure smooth front desk operations and contribute positively to the organization's reputation and workflow.

Monday - Friday
8am - 5pm
1 /HR Lunch break