Job Description
Job Description
Overview
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Responsibilities
JOB DESCRIPTION:
The Players Club Representative is responsible for soliciting and identifying new gaming customers for the players club program. The Representative will maintain customer information assuring the highest standards of data entry.
Qualifications
QUALIFICATIONS:
- 6 months customer service experience, most preferably in a casino or hospitality environment.
- Must possess exceptional guest service skills.
- Must have good verbal communication skills.
- Must have good phone etiquette.
- Must have basic computer skills.
- Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
- Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
- Must be team-oriented and must enjoy working with and assisting people.
- Ability to read and understand all Seminole Tribe of Florida policies and procedures.
- Must be able to communicate effectively in English, specific to position duties and responsibilities.
- Must be able to complete standard Seminole Tribe of Florida forms and reports.
- The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
- This position requires frequent sitting, walking, sometimes stooping, bending and lifting up to a maximum of 40 lbs.
WORK ENVIRONMENT:
- The casino is open 24 hours a day, 7 days a week, 365 days a year. You may be required to work on any of the days the casino is open including weekends and holidays.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).