Senior-Level Network Support Engineer CCNA, CCNP
Job Description
Job Description
PLEASE NOTE! Must live in Florida and be able to commute to Miami!! Will not interview relocation referrals
The Company will not hire anyone who needs visa sponsorship!
Our Global software client is currently seeking a Senior-Level Network Support Engineer to work in this fast-paced technology environment alongside world-class engineers and customers, utilizing cutting-edge technologies. Work on-site at a Customer in Miami, FL.
Duties:
The primary responsibility is to ensure that customers always have access to the critical data that supports their business objectives. An extensive knowledge and a love for learning are required for this position, from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security, and big data.
Self-motivation is essential for this proactive position, but you must also have proven success working collaboratively as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help them grow our team, the business, and your customers' business.
Essential Responsibilities:
Work with customers to troubleshoot and resolve complex network and product issues.
Interface with our world-class support, development and SQA teams to identify and to resolve product issues.
Utilizing the company's Knowledge Management database, research & develop technical tips and solutions
Advise customers on best practices for network management using the company's product suite.
Required Experience
Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
Minimum of 7 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship management
Network Management experience in an environment is preferred
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Knowledge of Windows and Unix operating system environments
Ability to write technical articles outlining problem resolution and troubleshooting steps, and contribute knowledge to the knowledge base.
Ability to multitask with strong attention to detail
Project Management Certification a plus (PMP)
Server Hardware Support Certification a plus (Dell DOSD)
VMware Certification is a plus
Ability to multitask with strong attention to detail
10% Bonus and 10% RSU full benefits
Company DescriptionHitech, Software.. Networking company Promotes from within!
Company Description
Hitech, Software.. Networking company Promotes from within!