Bi-lingual Quality and Assurance Supervisor (Commercial Cleaning)

Job Description

Job DescriptionBenefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Summary
The Quality and Assurance Supervisor oversees the development, implementation, and ongoing improvement of quality standards and cleaning protocols across all client sites. They monitor performance, conduct inspections, lead training, and collaborate with site supervisors to ensure services meet or exceed contractual requirements, health and safety regulations, and client expectations.

Key Responsibilities
Develop, implement, and maintain quality assurance programs, standard operating procedures (SOPs), checklists, and safety protocols.
Conduct regular site inspections and audits (daily, weekly, monthly) to verify adherence to SOPs, cleanliness standards, and client specifications.
Lead root cause analysis for quality issues; coordinate corrective and preventive actions (CAPA) and track resolution through to closure.
Monitor key performance indicators (KPIs) such as cleanliness scores, defect rates, rework, response times, and client satisfaction.
Perform risk assessments and regular safety inspections to ensure compliance with occupational health and safety regulations (e.g., OSHA/ local equivalents).
Review and approve cleaning methods, chemical usage, equipment handling, and waste disposal procedures to ensure efficiency and compliance.
Manage quality documentation, including audit reports, non-conformance reports (NCRs), CAPA records, training records, and supplier/chemical SDS documentation.
Lead, schedule, and document training programs for frontline cleaning staff and supervisors on quality standards, safety, and proper use of equipment and chemicals.
Support client onboarding and kickoff meetings, providing quality benchmarks and service level agreements (SLAs) explanations.
Conduct supplier and chemical/material audits to ensure compliant and safe usage.
Manage non-conformances with clients, escalate as needed, and communicate corrective actions and timelines.
Assist in the development and execution of internal quality improvement initiatives (e.g., 5S, lean cleaning principles, standardization).
Facilitate continuous improvement projects and share learnings across sites.
Prepare and present regular quality assurance reports to leadership and clients as required.
Maintain a culture of quality, safety, and accountability across the cleaning team.

Qualifications
Education: High school diploma or equivalent required; Associate degree or relevant certifications preferred (e.g., QA/QA for cleaning, Facility Management, Occupational Health & Safety).
Experience: Minimum 35 years in quality assurance, operations, or supervisory roles within the cleaning, facilities management, or service industry.
Certified Cleaners Professional (CCP) or equivalent
Occupational Health and Safety certification (e.g., NEBOSH, OSHA-10/30)
ISO 9001 quality management awareness (not mandatory but beneficial)
Knowledge:
Cleaning industry best practices, sanitization protocols, and infection prevention principles
Health and safety regulations and chemical handling standards
Document control, audit methodologies, and NCR/CAPA processes
Skills:
Strong attention to detail and analytical thinking
Problem-solving and root cause analysis (e.g., 5 Whys, RCA)
Excellent communication and interpersonal skills
Training and coaching abilities
Time management and organizational skills; ability to manage multiple sites
Proficiency with MS Office or Google Workspace; experience with QA software or field audit apps is a plus
Physical Requirements:
Ability to perform site inspections, climb stairs, and stand for extended periods as needed
Willingness to work flexible hours, including weekends or evenings for site visits and audits

Pay rate: $15.00 per hour/12-16 hours a week
Mileage included in travel