GOLF MANAGER - Woodlands

Job Description

Job Description

Do you thrive in an environment that is geared towards outstanding hospitality? Do you have a passion for being innovative and creative? Is hard work on your top list of ideals? Are you a steward of your working environment? Then read on…

The Villages Community Development Districts (The District) tops the list of community development districts that continues to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work and stewardship help employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence and “drive” for accuracy to join our Golf & Tennis team. This position requires a solid background of advanced customer service skills, used daily. The incumbent will enjoy a challenging atmosphere and being part of a productive team that supports all departments within The District and our surrounding community. The District is looking for an individual with a desire to utilize their cutting-edge customer service skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization.

Competitive Benefits as a full-time employee of the District include:

• Medical Insurance (fully paid for employee single coverage)
• Voluntary health benefits including Dental and Vision Insurance
• 401(a) Retirement Plan, with contributions funded by the District
• 457(b) Retirement Plan, permitting employee pre-tax deferrals
• Flexible Spending programs for both Medical and Dependent Care
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligible
• Tier 2 qualifying organization for The Villages Charter School

JOB SUMMARY

This position is responsible for working, in coordination with the Executive Director of Golf Operations, to manage the golf operations and help create an exceptional "golf experience". Work is to be performed in conformance with the District policies, but independent judgment and initiative must be exercised in the technical and professional details of the operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to)

• Recruitment, hiring, training, and supervising all team members.
• Implementation of policies and procedures among all managed staff.
• Oversee all golf services and operations.
• Oversee over-all operation of the reservation system and the monitoring of play.
• Assist with the tracking and verifying of all players and guests, golf cars, handicap fees, and other charges necessary, and facilitate proper controls.
• Enforce all rules and regulations governing golf course usage.
• Help develop and manage an innovative tournament calendar program that services all customer segments.
• Assist with the overall operations of a well-managed practice facility, where applicable.
• Maintain a close working relationship with the Superintendent, other golf professionals and departments.
• Assist in the marketing and promotion of play.
• Assist in the preparation of budgets, including forecasting and review of golf revenues and expenses on a daily, weekly, monthly and annual basis.
• Assist with the approval of all weekly golf staff bi-weekly payroll, purchase orders and invoices.
• Help supervise physical inventories and the display of merchandise.
• Assist in the development of necessary systems to safeguard inventories.
• Direct supervision of all facilities team members.
• Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Additional

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency.

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to)

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.
• Fosters a teamwork environment.

MINIMUM EDUCATION AND EXPERIENCE

Associate degree with two (2) plus years related experience and/or training, or equivalent combination of education and experience.

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Driver’s License required.
• All candidates and employees must successfully pass background screening.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to)

Knowledge

• Must have working knowledge of golf rules, etiquette, management practices and office procedures.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.

Skills

• Excellent verbal and written communication, interpersonal, time management and problem-solving skills.
• Applicant must have strong working knowledge and use of Microsoft Office software including Word, Excel, and Outlook.

Abilities

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• English is required for oral and written communications.

EQUIPMENT (Includes, but not limited to)

Position regularly requires the use of golf teaching aids, golf cart, office equipment, including but not limited to telephones, personal computers and productivity software.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Regularly exposed to outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; cold and/or extreme heat. These conditions are based on the type of facility being managed and will vary.
• Noise level in the work environment is usually moderate.
• Personal protective equipment must be worn at all times if the job requires such equipment.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following applies:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 10 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Operate foot controls on golf car.