Job Description
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Field customer complaints when necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications:
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Comfortable taking telephone calls and mitigating stressful situations
About Company
Create memories to last a lifetime at Bayside Inn Key Largo, where you’ll find the best sunsets, a private beach, and a pool, convenient access to fishing, diving, restaurants, and all the unique experiences that the Florida Keys have to offer. Ideal for adventurers, romantic retreaters, family fun-seekers, and pet parents alike, Bayside Inn Key Largo is your best choice for affordable comfort in an easygoing atmosphere - just one hour from Miami.