IT Service Desk Technician (Tier 1)

Job Description

Job Description

IT Service Technician (Tier 1) – Boca Raton, Florida (Hybrid)

FLAGLER TECHNOLOGIES MSP Team
United States (Hybrid – Boca Raton Area)

Who Are We?

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.

What Does a Typical Day Look Like in This Role?

As an IT Service Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, or chat to create tickets, troubleshoot, and resolve common issues. When needed, you’ll escalate more complex problems to Tier 2 or Tier 3 technicians.

Your responsibilities will include:

• Troubleshooting PCs, printers, and peripherals.
• Resetting passwords, assisting with MFA, and resolving account access issues (Active Directory, Office 365).
• Supporting standard applications and assisting with installs.
• Documenting all work thoroughly in our ticketing system.
• Collaborating with senior technicians and team leads to learn and grow in your role.

Hybrid Schedule: You will be required to work onsite at our Boca Raton office 3 days per week and will have the flexibility to work remotely 2 days per week.

What Qualifications or Experience Do I Need?

For this role, you should have 1–2 years of IT Help Desk or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may qualify).

We’re looking for people who can demonstrate:

• Basic troubleshooting of Windows and/or Mac systems.
• Familiarity with Microsoft 365 applications.
• Clear written and verbal communication skills.
• A strong willingness to learn and grow.

Preference will be given to candidates with:

• IT-related coursework or certifications (CompTIA A+, Network+, or equivalent).
• Previous MSP or Help Desk experience.

Above all, we value candidates who are humble, hungry, and people smart—qualities that allow us to help you grow your career in Customer Service and IT.

What Else Should You Know About Us?

• 3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval).
• Healthcare Options with 75% of your premium covered.
• Dental & Vision Services.
• Group Life Insurance.
• 401k with up to 4% matching and immediate vesting*.
• Access to training and certification reimbursement to support your growth.*

*Devices that access company resources will need to be managed by us while being used for work purposes. A company computer and peripherals will be provided. You'll need a personal cell phone for multi-factor authentication and a reliable internet connection—we even provide a stipend for this.