Business System Administrator - Microsoft Exchange/ Active Directory Administrator

Job Description

Job Description

Reports To: Manager of Information Technology

Purpose and Scope: Managing and maintaining the Tax Collector’s Active Directory and Microsoft Exchange 365 environment.

Essential Functions:

• Manage and maintain user accounts, groups, permissions, and group policies.
• Ensure secure and efficient access to network resources.
• Implement and troubleshoot Active Directory structures while adhering to security standards and compliance regulations.
• Troubleshoot authentication issues and maintaining system backups to guarantee data integrity and system availability.
• Install, configure and maintain Microsoft Exchange Server.
• Manage Exchange Online in Microsoft 365.
• Ensure correct mail flow operations.
• Create, modify and delete mailboxes.
• Assign mailbox permissions.
• Manag distribution lists, shared mailboxes and contacts.
• Configure email policies (retention and litigation hold).
• Implement email security measures (spam filters, anti-phishing, malware protection).
• Manag Data Loss Prevention (DLP) and email encryption.
• Ensure compliance with Tax Collector policies and regulatory requirements.
• Configure Exchange Online Protection (EOP).
• Troubleshoot mail flow issues, connection problems and delivery failures.
• Manag Outlook client connectivity and performance issues.
• Handle Exchange database maintenance and recovery.
• Implement backup strategies for Exchange databases.
• Plan and execute disaster recovery procedures.
• Configure MX (Mail Exchanger), SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication Reporting) records.
• Manag SMTP connectors and email routing.
• Assist users with email client issues.
• Provide guidance on email best practices and security awareness.
• Install and configuring file servers (Windows, Linux, NAS/SAN).
• Set up file-sharing services (SMB, NFS, DFS, SFTP).
• Create and manage shared folders, user permissions, and access control.
• Manage Active Directory (AD) integration for authentication.
• Implement file-level and folder-level security policies.
• Manage restores processes for lost or corrupted files.
• Troubleshoot slow file access, permission issues and connectivity problems.

Qualifications and Experience:

• Graduation from a 4-year college or university with major coursework in computer science or a related field.
• Microsoft Certified: Azure Administrator Associate preferred
• Microsoft 365 Certified: Administrator Expert preferred

Critical Competencies for Success:

Data Analysis and Software Skills:

• The ability to analyze data and make sound inferences about its implications.
• Advanced knowledge of Microsoft Excel.

Relates well to others:

• Works well in a team environment and collaborates effectively with others.
• Builds and sustains positive relationships with internal and external clients and agency partners.

Individual effectiveness

• Time management skills to ensure timely adherence to deadlines.
• Ability to work well under the pressure to ensure completion of work within strict deadlines.
• Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

• Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.
• Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

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