Job Description
Job DescriptionSalary: $75k plus DOE
Job Overview
Luxury Rentals Miami Beach (LRMB) is a premier luxury vacation rental company in Miami, specializing in delivering exceptional service and curating a diverse collection of high-end properties. With over 15 years of experience, we are passionate about providing guests with an unparalleled luxury hospitality experience.
We are seeking a Property Manager to oversee and manage the operations of our properties, including housekeeping and property management functions. This individual will play a pivotal role in ensuring all residences meet our five-star standards while optimizing processes and supporting team performance. The ideal candidate is a proactive leader with strong organizational skills, the ability to drive operational efficiency, and a commitment to delivering exceptional guest and owner experiences.
Responsibilities and Duties
Property Management & Operations:
- Develop and execute daily, weekly, and monthly strategies for property management operations.
- Ensure all LRMB residences maintain five-star quality
- Oversee property inspections, inventory tracking, and vendor scheduling to maintain operational excellence.
- Ensure the timely and accurate scheduling of inspections, housekeeping, and third-party services.
- Manage the onboarding, training, and performance of the property management team.
- Create and enforce standard operating procedures (SOPs) for property management processes.
Financial Oversight:
- Oversee work order processes for property management, ensuring accuracy and timeliness.
- Manage and track departmental expenses, including creating and maintaining detailed expense reports.
- Ensure work orders are accurately documented and entered into the property management system (PMS).
- Oversee the guest insurance claim process from initiation to resolution.
Communication & Collaboration:
- Serve as the primary point of contact for internal teams, owners, and external vendors regarding property-related matters.
- Facilitate clear and consistent communication with property owners regarding maintenance, inventory, and other property needs.
- Collaborate with the housekeeping vendors to ensure cleans are scheduled and inspections conducted thoroughly.
- Provide regular updates on property management projects and department performance to leadership.
Project Management & Innovation:
- Identify opportunities to streamline processes and implement new best practices as needed.
- Oversee key property-related projects, ensuring organized execution and timely completion.
- Manage the integration of technology platforms to enhance operational efficiency.
- Continuously seek new revenue opportunities and innovative solutions to improve department performance.
Leadership & Team Development:
- Mentor and coach the property management team, fostering a culture of accountability and excellence.
- Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary.
- Ensure all training, evaluations, and disciplinary actions are executed according to LRMB standards.
- Promote collaboration between departments to ensure a seamless guest and owner experience.
Skills & Qualifications
- Proven experience in property management, hospitality, operations, or a related field.
- Strong leadership and team management skills with the ability to mentor and develop employees.
- Excellent communication and interpersonal skills to build relationships with internal teams, owners, and vendors.
- Financial acumen, including budget management and expense tracking.
- Proficiency in property management software (PMS) and project management tools (e.g., Asana).
- Ability to multitask, prioritize tasks, and remain detail-oriented under pressure.
- Bilingual Spanish fluency is required.
Ideal candidate will have:
- Experience leading teams and managing multiple properties.
- A proactive, solution-oriented mindset with the ability to drive process improvements.
- Exceptional organizational skills and attention to detail.
- The ability to think strategically and execute operational plans effectively.
- An approachable and professional demeanor, fostering trust and collaboration.