Bellperson

Job Description

Job Description

Join a high-energy, growth-focused team at the soon to open Garden Hotel & Resort in Fort Lauderdale, where opportunities for growth and advancement await you!

Job Description

The Bellperson is responsible for providing exceptional guest service by assisting with luggage handling, valet duties, and ensuring guests feel welcomed from arrival through departure. This role plays a key part in creating positive first and last impressions by offering professional, courteous, and efficient assistance. The Bellperson embodies the resort’s commitment to hospitality excellence and supports the overall guest experience through attentiveness and teamwork.

Key Responsibilities

• Greet guests warmly upon arrival and departure, providing professional and courteous assistance with luggage and personal items

• Escort guests to and from rooms, explaining hotel amenities, features, and services

• Deliver luggage, packages, and other guest items promptly and accurately

• Assist guests with directions, transportation arrangements, and information about local attractions

• Maintain cleanliness and organization in lobby, entryway, and luggage storage areas

• Support valet and front desk teams with guest arrivals, departures, and special requests

• Ensure prompt response to guest needs, requests, and inquiries with a positive attitude

• Handle luggage tags, storage tickets, and guest belongings securely and accurately

• Monitor lobby traffic and assist in maintaining a welcoming and professional atmosphere

• Communicate effectively with front desk, housekeeping, and other departments to ensure seamless service

• Follow safety procedures and protocols when handling guest items or operating carts and other equipment

• Perform additional duties as assigned by management to support the guest experience

Must-Have Qualifications

• Previous experience in a customer service or hospitality-related role

• Excellent communication and interpersonal skills with a genuine passion for helping others

• Professional appearance and demeanor

• Ability to work in a fast-paced environment while maintaining composure and attention to detail

• Reliable, punctual, and team-oriented

• Flexibility to work various shifts, including evenings, weekends, and holidays

Preferred Qualifications (Not Required)

• Prior experience as a Bellperson, Valet, or Porter in a hotel or resort environment

• Knowledge of Fort Lauderdale and surrounding attractions

• Bi-lingual: English/Spanish

Physical Demands

• Ability to stand, walk, and move continuously for extended periods (up to 8 hours per workday)

• Frequent bending, lifting, and carrying of luggage or other items up to 50 lbs
  Clear speech, hearing, and vision for effective communication and situational awareness

• Ability to safely operate luggage carts and assist guests with mobility as needed

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Information

• FLSA Classification: Non-Exempt

• Reports To: Guest Services Manager

• Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL.

• Work environment: Lobby and front entrance areas

• Working schedule: Flexibility with work hours, including weekends and holidays is essential, as scheduling will depend on business needs. This position may require evening availability. Adaptability is key in a hospitality environment

Benefits & Perks

Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.

Depending on your role and eligibility, benefits may include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Flexible scheduling options

• Employee discounts at Stay Hospitality properties

• Opportunities for professional development and career growth

Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.