Senior MSP Engineer / Founding Technician
Job Description
Job DescriptionBuild the foundation of a new MSP from day one
Were launching a new TeamLogic IT office in the Palm Coast area and are making our first technical hire, a senior MSP engineer who wants real ownership, autonomy, and influence in building a managed services business the right way.
This is not a backfill role and not a large-team MSP environment (yet). This is a founding technical role for someone who enjoys being the escalation point, shaping standards, and working directly with clients while the business grows.
About the Role
As our Senior MSP Engineer, you will be the primary technical authority for early clients and play a central role in defining how we deliver managed IT services.
Early on, the role is hands-on and broad. Over time, it naturally evolves into technical leadership as we add clients and grow the team.
If you enjoy solving complex problems, owning outcomes end-to-end, and having a real voice in how things are built, this role was designed for you.
What Youll Do
- Serve as the primary escalation point for technical issues across client environments
- Design, implement, and support SMB IT environments including:
- Microsoft 365 / Entra ID
- Windows Server & Active Directory
- Networking, firewalls, VPNs
- Backup, recovery, and security solutions
- Lead client onboarding, migrations, and infrastructure projects
- Work directly with business owners and end users to understand needs and recommend solutions
- Establish and document technical standards, processes, and best practices
- Select, configure, and optimize MSP tools (RMM, PSA, documentation)
- Help shape the future team structure and mentor additional technicians as we grow
- Participate in on-call support on a limited, reasonable basis (shared as the team grows)
Who This Role Is For
This role is a strong fit if you:
- Have significant MSP experience supporting multiple SMB clients
- Have been the person teams escalate to when problems span systems
- Enjoy working without heavy layers or bureaucracy
- Are comfortable being hands-on while also thinking strategically
- Want to grow into a technical lead or management role over time
- Prefer ownership and trust over rigid job boundaries
Experience & Technical Background
- 5+ years in IT, with meaningful experience in an MSP environment
- Strong hands-on experience with:
- Microsoft 365, Azure AD / Entra ID
- Windows Server & Active Directory
- Virtualization (VMware and/or Hyper-V)
- Networking, firewalls, VPNs, security fundamentals
- Familiarity with MSP tooling such as RMM, PSA, and documentation platforms
- Certifications are a plus, but real-world MSP experience matters more
Work Environment
- Mix of remote work and on-site client visits
- Local travel to client sites as needed
- Flexible schedule with a focus on outcomes, not clock-watching
- Early-stage, fast-moving environment where your input matters
Compensation & Growth
- Competitive salary based on experience
- Performance-based incentives as the business grows
- Clear path to increased responsibility and leadership
- Opportunity to help shape benefits, processes, and team culture as we scale
- Support for professional development and certifications
Why This Is Different
This is not a role where you stay in your lane. Its a chance to:
- Be trusted as the technical authority
- Influence decisions from the start
- Build something durable and well-run
- Grow with the business rather than outgrow it
If youve ever thought I could build this better if I had the chance, this is that chance.
Interested?
If this sounds like a role youd enjoy, wed welcome the chance to connect.
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.