Front Desk Agent

Job Description

Job DescriptionBenefits/Perks
Career Advancement Opportunities
Competitive Compensation
Job Summary
About the Role:
We are seeking a friendly, organized, and detail-oriented Front Desk / Reservationist to join our team at the Hideaway Sands Resort. As the first point of contact for our guests, youll play a key role in ensuring a smooth and welcoming experience from reservation through checkout. If you enjoy working in a dynamic hospitality environment and have excellent communication and administrative skills, wed love to hear from you!

Key Responsibilities:

• Greet and assist guests via phone, email, or in person with professionalism and courtesy
• Provide information about resort services, availability, and local attractions
• Handle reservation requests, changes, and cancellations accurately using our reservation system
• Perform data entry, retrieve information, and maintain organized records and files
• Coordinate with housekeeping and maintenance staff to ensure all units are clean, tidy, and fully operational for arriving guests
• Sort and distribute incoming mail and deliveries
• Maintain office organization and assist with clerical tasks as needed
• Ensure guests are informed about and comply with resort policies
• Perform additional duties as assigned

What Were Looking For:

• Strong communication skills with a clear professional speaking manner
• Knowledge of standard office procedures, etiquette, and basic computer functions
• Accurate typing and data entry skills
• Ability to multitask, stay organized, and adapt in dynamic environment
• Excellent attention to detail and ability to handle routine math calculations
• Polite and patient customer service demeanor, especially under pressure
• Ability to follow written and verbal instructions
• Previous front desk, administrative, or hospitality experience preferred

Apply Now:
If youre passionate about hospitality and enjoy helping others while working in a friendly and supportive environment, we invite you to apply today!