Job Description
Dispute & Chargeback Representative (Representment)
Location: Miami, FL (Headquarters)
Work Model: Open to Remote or Hybrid
About FanBasis
FanBasis is a leading platform enabling entrepreneurs, experts, and creators to build and scale digital product and service-based businesses. It offers tools for managing offers, courses, communities, memberships, and more, simplifying operations with built-in payment processing, subscription management, and engagement features. As a one-stop shop for the internet economy, FanBasis empowers its growing seller base through innovative, scalable solutions. With strategic partnerships, FanBasis is revolutionizing how digital businesses operate and thrive.
Role Description
FanBasis is seeking a detail-oriented and proactive Dispute & Chargeback Representative to manage the full representment lifecycle across card networks and payment processors. This role is critical in protecting company revenue, reducing fraud exposure, and ensuring disputes are handled efficiently, accurately, and in compliance with network regulations.
This position works closely with Risk, Payments, Support, and Finance teams and is ideal for someone who thrives in structured, process-driven environments.
Key Responsibilities
- Manage end-to-end chargeback and dispute representment across card networks (Visa, Mastercard, Amex, Discover)
- Review dispute cases, collect supporting documentation, and submit representment responses within required timelines
- Analyze dispute reason codes and determine optimal response strategies
- Track dispute outcomes and identify trends related to fraud, customer behavior, or merchant errors
- Collaborate with internal teams to improve dispute win rates and reduce future chargebacks
- Maintain accurate records and reporting on dispute metrics and performance
- Ensure compliance with card network rules and payment processor guidelines
- Support continuous improvement of internal dispute processes and workflows
Qualifications
- 1–3+ years of experience handling chargebacks, disputes, or representment (fintech, payments, e-commerce, or SaaS preferred)
- Strong understanding of card network dispute processes and reason codes
- Exceptional attention to detail and organizational skills
- Ability to manage high volumes of cases under strict deadlines
- Analytical mindset with the ability to identify trends and root causes
- Clear written and verbal communication skills
- Comfortable working in fast-paced, high-growth environments
Nice to Have
- Experience with payment processors (Stripe, Adyen, Checkout.com, etc.)
- Familiarity with fraud tools and risk management systems
- Experience supporting creator platforms, marketplaces, or subscription businesses
- SQL, reporting, or data analysis experience
Benefits
- Competitive salary and benefits package
- Gym membership packages
- Paid time off and company-paid holidays
- Team-Buidling events, company lunches, and swag
- Opportunity to be a part of a fast-growing team of Industry Experts.