Surveillance Assistant Case Manager

Job Description

Job Description

Join Lemieux & Associates as an Assistant Surveillance Case Manager

Advance Your Career with an Industry Leader in Investigations

About Lemieux & Associates

Lemieux & Associates is a nationally recognized leader in the investigative industry. Our reputation is built on exceptional ownership, experienced management, and a highly skilled team of field investigators. We are committed to motivating and developing our employees, empowering them to form teams that consistently achieve outstanding results.

Position: Assistant Surveillance Case Manager (Remote, Full-Time)

We are looking for an energetic and detail-oriented Assistant Surveillance Case Manager to join our growing team. In this full-time, remote position, you will support our Surveillance Case Manager to ensure the successful delivery of high-quality investigative services to our valued clients.

Why Lemieux & Associates?

• Be part of a dedicated, passionate, and professional team.
• Work in a supportive environment where your contributions are recognized and rewarded.
• Enjoy opportunities for professional growth and development in surveillance case management.
• Help shape the future of a respected industry leader.

Key Responsibilities

• Quality Assurance: Review investigative reports to ensure accuracy, completeness, and compliance with client guidelines. Provide constructive feedback to field staff and Case Managers, and recommend initiatives for continuous improvement.
• Case Management: Manage assigned caseloads, track deadlines, and maintain accurate, well-organized case files.
• Client Communication: Serve as a point of contact for clients-offer updates, answer inquiries, and address concerns promptly and professionally.
• Team Collaboration: Work closely with field investigators, offering support and guidance as needed.
• Administrative Support: Proofread reports for correct formatting and clarity; handle administrative tasks such as report generation and data entry.

Qualifications

• Experience: No experience necessary; however, a minimum of 2 years in SIU/Claims insurance investigations or a related field is strongly preferred. We are willing to train the right individual.
• Skills: Exceptional organizational, analytical, and problem-solving abilities. Excellent written and verbal communication skills. Proficiency with Microsoft Office Suite.
• Education: Associate's Degree in Criminal Justice or a related field preferred, or 2+ years of relevant SIU/Claims investigation experience.

How to Apply

If you are seeking a challenging and rewarding career with opportunities for growth, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and interest in the role.