Job Description
Job Description
Job Title:- Field Technician
Location:- 11200 State Rd 37 S. Bradley, FL 33835
Job Description :-
· 5-10 years of overall technical experience (4 years of FSO – Face to Face support experience).
· Ready to reallocate to nearby site location, if staying away from the site.
· Has driving experience and license.
· Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
· Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
· Printer break-fix and installation
· Disposal, redeployment and Asset reclaim
· Shipping coordination
· Data Backup and Data Recovery coordination
· Hardware Refresh
· Warranty and Out-of-warranty repair and replacement
· Depot Services
· Walk Up Support
· Spare parts management
· Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
· Executive (VIP) Support
· Audio and Video Support including Health Checks
· Inventory and Asset Management – Depot Operations
· Coordinate with external vendors for dispatch support
· Identify and resolve hardware and software application conflicts
· Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
· Responsible for asset tagging and entering all incoming equipment into our asset management system
· Collaborate with cross functional teams to properly onboard incoming new hires
· Ensure that hardware is properly assigned and updated into our management system
· Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
· Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
· Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
· Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
· Experience with imaging windows 10 OS.
· Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
· Networked printer experience (queue creation, server maintenance, etc.)
· Experience in using PC-based word processing, presentation, and e-mail software preferred
· Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
· Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
· Outstanding customer service and interpersonal skills
· Excellent organizational skills and ability to prioritize tasks among many competing requests
· Experience working in or supporting a call center or help desk environment
· MCP and or A+ Certifications
· Aptitude for learning
· Excellent oral and written communication skills
· Ability to work in teams and in a team environment
· Able to lift up to 50 pounds
· Own car for transportation (mileage will be reimbursed by policy)
· Valid driver’s license
Best Regards,
Andy S
Talent Acquisition Group
SRI Tech Solutions Inc.