Miami Lakes Athletic Club - Front Desk Supervisor

Job Description

Job Description

Work Objective:

As a Front Desk Supervisor for the Athletic Club, you will ensure that the front desk team delivers a consistent and exceptional member experience to all members, prospective members, guest, and team members.

Essential Functions:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the work objective. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Responsible for registration/check in of members and guests, to include a friendly greeting and accurate check in process, ensuring security.
• Handle opening and closing of Club as needed.
• Practice and adhere to Raving Fans Service Standards.
• Ensure club is free of hazards and safety concerns are handled immediately.
• Operate CSI – Club Software System.
• Must be knowledgeable of all Club programs and events. Register/accept payments for Club programs and events.
• Responsible for selling of merchandise in pro-shop.
• Answer questions and promotes events to members and staff maintaining Raving Fan Service Standards, and answer phones in friendly manner.
• Occasionally conduct Locker Room checks to ensure upkeep and cleanliness and quality standards.
• Deposit of daily cash receipts.
• Occasionally complete MOD Report and acts as MOD of club.
• Attends monthly Team Meetings.
• Maintains inventory, to include pro-shop items, food & beverage, and towels.
• Assist with training of new Front Desk employees.
• Assist FD Manager with any areas needed.
• Maintain FD information folder keep info up to date.
• Cross train with other departments in the Club.
• Work closely with other departments (House Keeping, Floor, Membership, etc.) to efficiently run day to day operations.
• Assist with supervision of Front Desk staff and scheduling.
• 
  

Education:

• High School diploma
• Associate degree preferred

Qualifications:

• Must be able to interact and communicate with individuals at all levels of the company.
• Clear and professional written, oral, and interpersonal communication skills.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
• 1-2 years of Customer Service experience.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Two or more years of Front Desk experience a plus
• Bi-lingual (English/Spanish) a plus.