Concierge/Front Desk Associate

Job Description

Job Description

The Concierge / Front Desk Associate is responsible for delivering exceptional guest and resident service by managing front desk operations, responding to inquiries, and coordinating daily administrative and hospitality tasks. This role ensures a welcoming environment and supports the organization’s service standards, safety procedures, and operational guidelines. Able to work during the holidays for first and second shifts.

Key Responsibilities

Customer Service & Guest Relations

• Greet and assist residents, guests, and visitors in a professional and courteous manner.
• Respond to inquiries via phone, email, and in person, ensuring timely and accurate information.
• Maintain a high level of service quality in alignment with organizational and ISO service standards.

Front Desk Operations

• Manage check-in and check-out processes, visitor logs, and access control procedures.
• Maintain accurate records, logs, and documentation according to internal policies.
• Coordinate package handling, deliveries, and outgoing shipments.
• Monitor the lobby and common areas to ensure cleanliness, safety, and compliance with procedures.

Administrative Support

• Assist with scheduling, reservations, and service requests.
• Support internal communication by relaying messages and updates to relevant departments.
• Maintain organized files, reports, and documentation in accordance with ISO requirements.

Safety & Compliance

• Follow established safety protocols, emergency procedures, and access control policies.
• Report incidents, hazards, or irregularities promptly and accurately.
• Support compliance with ISO quality management systems through consistent documentation and adherence to standard operating procedures.

Qualifications

• High school diploma or equivalent required; hospitality or administrative training preferred.
• Previous experience in customer service, hospitality, or front desk operations.
• Strong communication, interpersonal, and problem‐solving skills.
• Proficiency with office software, communication systems, and basic administrative tools.
• Ability to maintain professionalism, confidentiality, and composure in fast‐paced environments.

Core Competencies

• Customer Service Excellence
• Communication & Interpersonal Skills
• Attention to Detail
• Time Management
• Professionalism & Reliability
• Compliance & Process Adherence

Working Conditions

• On‐site position with regular interaction with residents, guests, and vendors.
• May require evening, weekend, or holiday shifts depending on operational needs.
• Requires extended periods of standing and light physical activity.

Company DescriptionThe 561 Workforce Solutions firm is a people‐first organization committed to delivering exceptional service through integrity, professionalism, and a culture of continuous growth. We empower our members with the tools, support, and opportunities they need to thrive, while fostering a workplace where dedication is recognized and every role contributes to meaningful impact.

Company Description

The 561 Workforce Solutions firm is a people‐first organization committed to delivering exceptional service through integrity, professionalism, and a culture of continuous growth. We empower our members with the tools, support, and opportunities they need to thrive, while fostering a workplace where dedication is recognized and every role contributes to meaningful impact.