Job Description
Job Description
Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks Orlando is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.
- Weekly Pay Every Friday!
- Access to discounts to WonderWorks and other Orlando Attractions!
Dinner Show Server $11.50/hour + Tips
Dinner Show Servers are at the forefront of creating WONDERful dining experiences for our guests! Dinner Show Servers are the face of the affair and ensure an amazing experience by preparing the dining area for showtime and fulfilling guests’ food and beverage orders throughout the show to maintain an entertaining atmosphere!
- Ensures all tables and seating areas are set properly and food items are prepped according to guest counts
- Greets newly seated guests in a timely manner with excellent customer service
- Takes and delivers alcohol, assorted beverages, and food orders to assigned tables
- Follows up with guests to ensure satisfaction; serves and replenishes beverages and food as necessary
- Anticipates guest needs, replenishes drink and food as needed
- Maintains dinner show room appearance through pre-bussing tables and cleaning floor surfaces
- Performs other duties as assigned
Birthday Host $11.50/hr Plus Tips (Saturday/Sunday)
As a Birthday Host you can be the life of the party for our partygoers! From setup to cleanup, Birthday Hosts create WONDERful experiences for guests by orchestrating interactive games and serving delicious treats!
- Greet, interact with, and provide exceptional guest service to party guests with a positive, upbeat attitude
- Check in party group and guide them to party area
- Set up the birthday room based on party package and clean up after each party
- Assist with any party package add-ons and verify that all remaining balances have been collected
- Serve food and drinks to all party guests
- Monitor to make sure the party runs smoothly and on schedule
- Perform other duties as assigned
Group Greeter $17/hr
Our Group Greeters provide groups with exceptional guest service and oversee the operations during their visit. Group Greeters are responsible for catering to groups during their visit, communicating effectively to meet all of their needs and maintaining company values.
- Greet groups at arrival and provide every guest with a unique, energetic, safe, and positive experience by following all WonderWorks group greeter policies and procedures.
- Set up group line to properly accommodate groups.
- Ensure each person who is going into the building is accounted for and has been wrist-banded.
- Monitor groups throughout the building to ensure rules are followed at all times.
- Update all changes in Center Edge to reflect changes in the number of guests, additional food ordered, etc.
- Collect final payment and process via CenterEdge.
- Direct groups into exhibits area to enjoy the remainder of their time in the building
- Greeters are responsible for ensuring all groups with scheduled lunches are served their food and drinks.
- Assist Café Operations with any groups ordering include assisting Front of House or Back of House as needed.
- Assist Retail team members with group visits to WonderShop ensuring rules are followed at all times. Assist on a second register, as needed, to control lines and make the checkout process efficient for groups.
- Assist with cleaning up after groups in all operating areas.
- Perform other duties as assigned
Exhibits I/II $17/hr
Our Exhibits Attendants positively interact with our guests and help spark their imagination by inviting them to enjoy exciting attractions like our Bed of Nails, Wonder Coaster, and Astronaut Training Gyroscope. Exhibits Attendants safely operate our thrilling rides while ensuring guests have a WONDERful experience!
- Welcome, greet, and engage with guests in the assigned area while answering questions and providing information as appropriate with a positive attitude
- Ensure each guest understands and meets all safety requirements, i.e. height and weight requirements
- Operate all exhibits in a safe manner
- Prolong periods of standing, stooping, bending, and walking to various areas of the attraction
- Act as a guide to the Laser Tag facility by explaining how the games work and the safety rules, demonstrating the function of the Laser Tag vest and gun, and preparing the guests for playtime
- Courteously respond to guest inquiries and comments by providing timely and accurate information about Laser Tag, arcade games, and other basement amenities
- Assist guests with arcade games
- Maintain the arcade prize counter for ticket redemption, ensuring redemption items remain stocked and organized
- Maintain exhibit appearance and cleanliness according to WonderWorks standards
- Perform other duties as assigned
Admissions Attendant $17/hr
Our Admissions Attendants are the first to interact with our guests as they welcome them into the adventure of the upside-down building. Admissions Attendants are an intrinsic part of positive ticket sale interactions including sharing valuable information with guests, setting the tone for the WONDERful experiences they have in store for them inside the attraction!
- Greet, welcome, and interact with all guests as they enter and exit the attraction
- Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
- Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
- Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
- Answer phones and courteously redirect calls to the appropriate department
- Maintain a clean and organized work environment
- Perform other duties as assigned
Food & Beverage Attendant $17/hr
Our Food & Beverage Attendants strive to create a WONDERful dining experience for our guests! Food & Beverage Attendants take orders at the register, then prepare and fulfill orders for guests in a friendly and efficient manner.
- Positively welcome, greet, and engage with all guests in the café area
- Take and prepare orders for guests in a high-volume environment
- Operate point-of-sale system to process guest orders
- Stock food and beverages according to FIFO methods and health code
- Ensure all tables and seating areas are clean and the condiment area is stocked
- Perform other duties as assigned
Indoor Ropes Course Attendant $17/hr
Our friendly Ropes Course Attendants help guests climb to new heights and conquer their fears on our multi-level ropes course! Ropes Course Attendants harness our guests, relay important safety information, and then get the guests started on their WONDERful adventure upwards!
- Greet and welcome all guests that enter the ropes course area
- Instruct, lead and supervise guests safely through the ropes course by following standard operating procedures
- Follow standard operating procedures and ensure that guests meet all height, weight, and clothing requirements
- Properly fit harnesses adhering to WonderWorks’ training and course manufacturer’s requirements
- Prolong standing, walking, balancing, stooping and climbing to various areas of the attraction
- Perform other duties as assigned
Qualifications:
- Ability to stand, walk, climb, balance, and lift and/or move up to 100 pounds
- Excellent communication skills and customer service skills
- Observational skills and operational risk management skills to ensure safe practices and recognize guest needs
- Our ideal candidate will be able to work any shift including nights, weekends, and holidays
- Previous high ropes course, zipline, or climbing experience and themed entertainment experience is preferred
Minimum requirements for all positions:
- Observational skills to ensure safe practices and recognize guest needs
- Excellent communication skills and customer service skills
- Ability to stand, stoop, bend, and walk throughout the work area for prolonged periods
- Ability to lift and/or move up to 35 pounds
- Our ideal candidate will be able to work any shift including nights, weekends, and holidays; must be available to work ANY shift time at least one weekend day (Saturday/Sunday)
- Previous themed entertainment experience is preferred
Job Types: Seasonal
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!
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