Job Description
Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Field customer complaints when necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1+ year of hotel industry experience or related job preferred
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
About Company
Dolce by Wyndham is a boutique upscale full-service hotel. It has 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel has a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar
The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.