Hotel Assistant General Manager

Job Description

Job Description🌟 Assistant General Manager (AGM)Hampton Inn & Suites – Port St. Lucie, FL

Are you a hospitality leader who loves creating amazing guest experiences, inspiring teams, and keeping everything running like a well-oiled machine? If so, Hampton Inn & Suites Port St. Lucie wants YOU as our next Assistant General Manager! 🎉🏨

We’re looking for someone with previous supervisory experience and Hilton PEP Operating System knowledge who can help lead our team to success every single day.

💼 What You’ll Love About This Role

As the AGM, you’ll work closely with the General Manager to oversee daily operations, support team development, and deliver outstanding guest experiences. You’ll be a key leader in ensuring the hotel meets brand standards, achieves financial goals, and maintains a welcoming environment for guests and staff.

💰 Wage & Benefits

We take care of our team members like family:

✅ Medical Insurance
✅ Vision Insurance
✅ Dental Insurance
✅ 401(k) Match
✅ Paid Time Off
✅ Hilton Travel Benefits ✈️

⭐ Key ResponsibilitiesLeadership & Team Management

• Assist in supervising all hotel departments (Front Desk, Housekeeping, Maintenance, Food & Beverage)

• Train, coach, and motivate staff for peak performance

• Support hiring and recruitment efforts when needed

• Help create a positive and productive work culture

Guest Experience

• Resolve guest issues and complaints with professionalism and care

• Monitor guest feedback and implement improvements

• Ensure the hotel maintains a welcoming, safe environment

Operations & Budget Management

• Assist with budget management and expense control

• Monitor inventory and supplies to prevent overstocking

• Ensure hotel cleanliness, maintenance, and brand compliance

Compliance & Standards

• Maintain adherence to local, state, and federal regulations

• Support safety and security inspections

• Keep accurate operational records

Sales & Marketing Support

• Help execute sales and marketing strategies

• Support promotions to increase occupancy and revenue

• Track market trends and suggest improvements

Reporting & Communication

• Report operational updates to the General Manager

• Attend departmental meetings to stay aligned on goals

• Review reports to identify opportunities for improvement

🏆 Qualifications

• Must have previous supervisory/management experience

• Must have Hilton PEP Operating System experience

• Bachelor’s degree in Hospitality Management or related field preferred

• 3+ years of hotel management experience (AGM experience a plus!)

• Strong leadership, communication, and problem-solving skills

• Ability to work under pressure and in a fast-paced environment

• Experience with budgeting, financial management, and inventory control

• Familiarity with hotel systems (Opera, OnQ, etc.)

• Availability to work weekends and holidays

💪 Physical Requirements

• Ability to stand, sit, or walk for extended periods

• Ability to lift and carry up to 25 lbs

• Must be able to perform occasional physical tasks as needed

✨ Ready to Lead & Inspire?

If you’re a confident, guest-focused leader with a passion for hospitality, we want to hear from you!
Join our team at Hampton Inn & Suites Port St. Lucie and help us deliver unforgettable stays!

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