Job Description
Job Description
A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.
Position Summary
The Fiber Splicer troubleshoots, splices, tests, and certifies fiber optic rings and customer terminations. This role includes repairing outages and performing contractor QA checks. The position requires spending 90% of time in the field and at customer premises, interfacing with high-level clients. The ideal candidate must have strong skills in fiber splicing, networking, organization, and customer service.
Key Responsibilities
The primary responsibility of this role is to install, repair, and maintain all IQ Fiber services through field operations as defined below.
- Operate and maintain optical test equipment, including OTDR, PON Meter, Volt/Ohm meters, and toners
- Perform fiber splicing with core alignment splicing machine for drops and pigtails
- Execute repairs on underground drop pipes, re-pull underground fiber drops, and splice drops between the distribution vault and the premise NID
- Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to the end user
- Service and maintain splitter cabinets, patch panels, NIDs, and associated equipment
- Install fiber in various customer premises, including single-family homes and MDU high-rises
Job Qualifications
- Must pass background and driving record check
- Demonstrate accountability for safety, quality, and customer service
- Maintain a professional appearance with IQ Fiber-branded clothing
- Keep vehicle and company equipment clean and ready for immediate response
- Excel in a fast-paced, high-pressure environment with strong problem-solving abilities
- Exhibit excellent communication and listening skills
- Perform additional duties as assigned, including non-technical tasks
- Proficient in trouble ticket processing
- Working knowledge of Microsoft Excel and Word
Work Environment & Schedule Requirements
- Available for 24/7/365 operations, including after-hours, weekends, and emergencies
- Maintain on-call readiness with clear-headed availability and accessible communications
- Stay in local market and remain on duty until outage resolution
- Available for emergency response during natural disasters and network outages
Benefits Available:
- Fun environment.
- Fast-growing company.
- All team members start accruing PTO on day one
- Company paid benefits: STD, LTD, Basic Life and EAP.
- Voluntary Benefits: Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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