Job Description
Job Description
Join the Team at Concierge Home Care – Where Care Changes Lives!
At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values—Integrity, Caring, Quality, Service, Innovation, and Team—we are dedicated to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes.
Since we opened our doors in 2015, Concierge Home Care has grown across 57 counties in Florida, offering incredible opportunities for growth and career advancement.
Location:
Remotely based, but must live within 30 minutes of a branch Florida office.
Your Role as an Intake Processor:
- Serve as the first step in the patient care process by managing incoming referrals and ensuring all required documents and orders are received.
- Process referrals with precision and attention to detail, handling a high volume of incoming documents.
- Collaborate routinely with the Intake Department, operations team, and sales department.
- Perform key tasks, including:
- Recent new patient intake processing, required.
- Eligibility and benefit checks.
- Navigating EMR systems and other acceptance portals.
- Coordinating care referrals with hospitals and healthcare systems across Florida.
- Communicating effectively with sales, operations, and referral sources.
- Managing and reconciling insurance changes on a weekly basis.
Qualifications:
- Valid driver’s license, reliable transportation, and current auto insurance (required).
- Exceptional customer service skills with a patient-focused approach.
- Strong multitasking abilities and the capacity to prioritize tasks based on urgency.
- Comfortable performing repetitious tasks with accuracy and efficiency.
- Experience in medical intake processes (preferred).
- Familiarity with navigating multiple Electronic Medical Record (EMR) platforms and insurance portals (preferred).
Why Choose Concierge Home Care?
Whether you’re new to home health or an experienced professional, you’ll have access to the tools and support needed to excel.
And when it comes to what we offer, we’ve got you covered:
- Flexible Scheduling: Choose what works best for your lifestyle—full-time, modified full-time, or PRN
- Professional Development: Ongoing training, mentorship opportunities, and support for career development.
- Comprehensive Benefits:
- Enjoy three weeks of PTO and annually increases to four weeks after five years.
- Earn quarterly bonuses based off individual and team performance.
- Plan for the future with our 401(k) options.
- Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
- Health, dental, vision, and HSA options.
- Mileage reimbursement or company vehicle (per company policy).
- Data plan reimbursement.
Take the First Step
Join Concierge Home Care and make a meaningful impact! Apply today to begin an exciting and rewarding career where care truly changes lives.