Front Desk Manager

Hampton Inn Jupiter/Juno Beach

North Palm Beach, FL, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

Step Into Leadership at Hampton Inn Jupiter/Juno Beach

Elevate Your Hospitality Career

Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn Jupiter/Juno Beach, we’re looking for a Front Desk Manager to lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.

This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.

Why Join Us?

Competitive Pay (based on experience)
Medical, Dental, and Vision Insurance
401(K) with Company Match
Paid Time Off – because balance matters
Hilton Team Member Travel Discounts
A positive and supportive work culture
Ongoing training and leadership development
Clear paths to growth within the Hilton portfolio

Your Impactful Role:

As our Front Desk Manager, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Hilton & PEP experience is a PLUS!

Core Responsibilities:

Guest Experience & Service Leadership

Oversee check-ins/outs, reservations, guest inquiries, and complaints
Coach and empower your team to deliver outstanding service
Ensure fast, friendly, and accurate service at all touchpoints
Lead by example with positive guest interactions
Follow up personally on guest complaints to ensure satisfaction

Team Management & Development

Interview, train, and mentor front desk associates
Conduct ongoing coaching and performance development
Host regular team meetings and encourage open communication
Create a culture of accountability, positivity, and hospitality

Financial & Operational Oversight

Manage front desk budget, billing, and cash handling
Monitor occupancy rates, forecast demand, and implement revenue strategies
Encourage upselling and suggestive selling to boost room revenue
Oversee daily reporting, night audit, and financial accuracy
Assist with reservations to optimize ADR and occupancy

Safety, Compliance & Hotel Standards

Ensure compliance with Hilton brand standards, health codes, and safety regulations
Enforce proper procedures for guest safety, key control, and emergency protocols
Participate in property inspections and maintain front desk cleanliness

Leadership Presence

Participate in the Manager-on-Duty (MOD) rotation
Be available to support team during high-traffic times and call-outs
Collaborate across departments to ensure a seamless guest experience
Assist with community engagement, events, and social media involvement

What You Bring:

2+ years of front desk or hospitality experience (supervisory experience strongly preferred)
Knowledge of Hilton brand standards and front desk systems is a big plus
Excellent communication, problem-solving, and multitasking skills
Experience managing budgets, reservations, and guest recovery
A calm and confident approach to high-pressure situations
Ability to work flexible shifts, including weekends and holidays
Associate's degree in hospitality or business preferred (or equivalent experience)

Your Next Career Move Starts Here

This is more than just a job — it’s your chance to lead, grow, and thrive in a career you love. If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team, apply today and lead with purpose.

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