Unified Comm Engineer

Job Description

Job Description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor’s degree in telecommunications or computer science related field or commensurate experience.

Experience / Qualifications

• Minimum 7 years UC Engineer experience, OR combination of a bachelor’s degree in telecommunications, computer science or related field PLUS at least 3 years UC Engineer experience.
• Minimum 3 years working with healthcare providers, clinicians, and care delivery workers.
• Ability to manage and mentor communications analysts and technicians to work toward common enterprise communications goals.
• Demonstrative experience successfully utilizing complex enterprise network and telecommunications software and hardware.
• Experience with Avaya, Vocera, Patient Keeper, and Microsoft Teams is strongly desired.
• TCP/IP and Remote Access service experience required.
• Experience with VoIP networking and technical proficiency in LAN/WAN architectures
• Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures.
• Strong understanding of network monitoring tools and technologies
• Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures.
• Experience with collaboration conference room AV technology and solutions
• Strong interpersonal communication and organization skills
• Preferred vendor experience: Microsoft, AWS, Avaya, Cisco, AudioCodes, Polycom and Jabra/Plantronics.
• Preferred Certifications: Microsoft, Cisco, Avaya, Q-Sys and/or Crestron.
• A demonstrated track record of successful implementation of highly technical solutions.
• Demonstrated success deploying communication solutions in a healthcare setting.
• Ability to develop and maintain strong professional relationships with IT/Business teams as well as end users.
• Ability to work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience.
• Design and deployment experience with conferencing and collaborative solutions, such as MS Teams and Zoom.
• Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc.
• Knowledge of Microsoft AD, DNS, DHCP, Networking, Firewall technologies.
• Experience with PowerShell or other scripting tools.
• Familiarity with one or more Contact Center solutions, such as Avaya or Cisco.
• Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools.
• Strong analytical skills, dedication, attention to detail and ability to excel under pressure.
• Ability to work well with others in a team-oriented environment.
• Ability to setup collaborative conferencing environments for executives and community stakeholders in support of the JMC mission.

Position Summary

The Unified Communications Engineer role requires an innovative thinker who can apply traditional telecommunications concepts to the world of cloud and digital transformation. The UC engineer is responsible for designing, deploying, supporting, and operating the Jupiter Medical Unified Communications Team for a campus distributed and remote environment. This role requires strong demonstrated skills with enterprise communications and regular interactions with cross functional teams, clients, and vendors.

You will be responsible for producing all required deliverables including the following:

• Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately.
• Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs.
• Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization.
• Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity.
• Contribute to the development and management of in-room patient entertainment and engagement solutions.
• Assume technical lead role in problem resolution and root cause analysis.
• Maintain a program for maintain highly reliable and readily available end-user mobility devices.
• Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios.
• Maintain a structure for ongoing tier3 resolution for all communications issues and problems.
• Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology.
• Determining criticality of business issues, identifying business impact and escalating problems to upper management
• Maintaining accurate and timely status updates on tickets.
• Assisting in creating and reviewing technical documentation, knowledge base, and user guides
• Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated.

Threshold Requirements

• These threshold requirements are required and completed yearly basis.
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).