Hotel Front Desk Clerk

Job Description

Job Description

Hotel Front Desk Agent - Holiday Inn Express and Suites Palm Coast

Join our team as a Front Desk Agent! Provide exceptional customer service, manage front desk operations, and ensure seamless guest experiences.

Responsibilities:

• Greet guests, check in/check out, and respond to inquiries
• Manage room assignments and maintain accurate records
• Collaborate with the team to ensure smooth hotel operations

What We Offer:

• Competitive hourly rate
• Flexible hours (part-time/full-time)
• Top-notch benefits: health insurance, retirement plan with company match, and generous PTO

Requirements:

• We don't need a diploma, but communication and customer service skills are a must ☺
• Basic computer skills (training provided)

Ideal Candidate:

• Friendly and approachable with a passion for customer service
• Organized and able to prioritize tasks effectively

Apply Now: Join our team and deliver exceptional guest experiences! Apply online or in person.

Compensation:

$13.50 hourly

Responsibilities:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Well-versed in taking telephone calls and handling stressful situations

About Company

Our property's vision is to make a positive impact on the people and community around us. We value relationships, reputation, and returns for all employees. #YeswecanTogether