Automotive Customer Service Representative

Job Description

Job Description

Position: Automotive Customer Service Representative (Focus: Customer Satisfaction & Follow-Up)
Location: Marianna ,FL
Full-Time | Career Growth Opportunities | Industry-Leading Pay Structure

Are you passionate about delivering world-class customer service? Do you have a knack for follow-up and building lasting relationships? Walt Massey Automotive is seeking motivated, high-energy professionals who are ready to build a career focused on ensuring every customer experience ends with satisfaction.

What You’ll Do:

• Engage with recent service customers to ensure expectations were met and concerns addressed
• Follow up with customers to reinforce brand confidence and build lasting loyalty
• Document all customer interactions and feedback in our CRM system
• Partner with service and management teams to support our mission of delivering best-in-class experiences
• Help drive our Customer Satisfaction Index (CSI) by closing the loop and resolving any issues proactively

Who We’re Looking For:

• Driven, career-minded individuals who take pride in follow-through
• Friendly, confident communicators with a professional phone presence
• Detail-oriented, organized, and capable of managing multiple tasks
• Comfortable using phones, CRM tools, and other communication technology
• Automotive or customer service experience is a plus, but not required

Why Walt Massey?

• Clear career path with internal promotion opportunities
• Competitive pay structure with performance incentives
• A collaborative and supportive team culture
• Comprehensive benefits: Health, dental, vision, and 401(k)Apply today and join a company that believes great service doesn’t end with the sale — it begins with relationships built on trust, care, and attention to detail.

Apply today and join a company that believes great service doesn’t end with the sale — it begins with relationships built on trust, care, and attention to detail.