Job Description
Job DescriptionEC Ruff Marine is hiring a Service/Project Coordinator
Responsibilities:
- The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
- Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).
- Coordinate/dispatch service tasks to remote field technicians via phone or software.
- Ensure that technicians have worksheets signed and turned in on time.
- Responsible for ECRM vehicular inventory.
- Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
- Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
- Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.
- Understand and monitor various service level agreement requirements.
- Ensure the accurate capture, data entry and maintenance of client information.
- Other tasks/duties as assigned.