Job Description
Job Description
Job duties:
Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
* Must be willing to work a flexible schedule, including weekends and holidays.
· Maintains an inventory of vacancies, reservations and room assignments.
· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Including knowing cancellation procedures and policies.
· Knows room locations, types of rooms available, and room rates.
· Registers arriving guests and assigns rooms.
· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
· Coordinates guest room maintenance work with maintenance department.
· Uses persuasive selling techniques to sell rooms and to promote our on-site restaurant.
· Knows daily activities and meetings taking place in the hotel.
· Reports any unusual occurrences or requests to the manager or supervisor.
· Manages and resolves all guest complaints in a professional and courteous manner.
· Processes guest check-outs and handles monetary transactions.
· Maintains customers’ privacy.
· Maintains a high level of professional appearance and demeanor.
· Performs other duties as assigned.
Qualifications:
· High school diploma or equivalent.
· Previous hotel-related experience preferred.
· Ability to communicate with public, hotel staff, and management in a professional manner.
· Knowledge of surrounding areas and local events.
· Ability to understand and adhere to proper card payments, cash handling policies and procedures. Able to properly secure guest information.
· Ability to learn safety, emergency, and accident prevention policies and procedures.
· Skilled in the use of front office equipment.
· Knowledge of proper telephone etiquette.