Job Description
Job Description
Responsibilities:
Perform daily task carefully and accurately to ensure guest satisfaction. Primarily parking and retrieving guest’s cars. Also, assisting guests with luggage at check in and check out.
Physical Requirements:
Must be able to lift over 50 pounds. Must be able to stand, walk and run for long periods of time.
Job Functions:
- Completes daily duties to ensure the front door operates smoothly.
- Assists guests with their requests in an appropriate manner.
- Handles guest’s complaints in a positive manner.
- Knows when to communicate guest complaints to the Manager on duty.
- Make decisions that benefit the hotel and the hotel guests.
- Understands hotels policies and procedures.
- Understands how a hotel and all the hotels departments operate.
- Is able to work with a variety of people without any problems.
- Is friendly and courteous towards guests and peers.
- Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
- On time, well groomed, in full uniform for his/her scheduled shifts.
- Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
- Is able to anticipate guest’s needs.
- Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
- Provides guests with accurate hotel facility information.
- Keeps lobby and work station clean and organized.
- Knows which department should be contacted in different situations.
- Opens car doors and lobby doors for guest’s
- Handles guest’s luggage upon arrival and departure.
- Safely drives and parks guest cars.
- Arranges taxis, if Concierge is not on duty.
- Gives proper pass on during shift change.
- Other duties as assigned
Job Requirements:
- Safe driver & must be 21 or older
- Flexible
- Detail Orientated