Job Description
Job Description
Job Summary: The Office Supervisor for the ENT (Ear, Nose, and Throat) Practice is responsible for overseeing the daily clinical operations, ensuring the delivery of high-quality patient care, and managing clinical staff. This role involves coordinating with physicians, nurses, and administrative staff to maintain efficient workflows and uphold compliance with healthcare regulations. The Clinical Supervisor will also focus on patient satisfaction, staff development, and operational efficiency within the practice.
Key Responsibilities:
- Clinical Operations Management:
- Oversee daily clinical activities to ensure efficient and effective patient care.
- Develop and implement clinical protocols and procedures in line with best practices and regulatory requirements.
- Coordinate patient flow to minimize wait times and maximize patient satisfaction.
- Staff Supervision and Development:
- Supervise clinical staff, including nurses, medical assistants, and other support personnel.
- Conduct regular performance evaluations and provide constructive feedback.
- Organize and facilitate staff training and professional development programs.
- Handle recruitment, onboarding, and scheduling of clinical staff.
- Patient Care Coordination:
- Ensure high standards of patient care and safety.
- Address patient concerns and complaints promptly and professionally.
- Coordinate with physicians and other healthcare providers to ensure comprehensive care plans are followed.
- Regulatory Compliance:
- Maintain compliance with healthcare regulations and standards, including OSHA, HIPAA, and Joint Commission requirements.
- Conduct regular audits and prepare reports on clinical operations and compliance.
- Quality Improvement:
- Implement quality improvement initiatives to enhance clinical services.
- Monitor key performance indicators and make data-driven decisions to improve practice performance.
- Lead efforts in infection control, patient safety, and risk management.
- Administrative Duties:
- Assist in budget preparation and monitor expenditures related to clinical operations.
- Maintain accurate and timely documentation and records.
- Participate in strategic planning and policy development for the practice.
Qualifications:
- Education:
- Bachelor’s degree in Nursing, Healthcare Administration, or a related field preferred.
- Experience:
- Minimum of 3-5 years of clinical experience in an ENT or similar medical practice.
- At least 2 years in a supervisory or management role.
- Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in electronic health records (EHR) systems.
- In-depth knowledge of healthcare regulations and compliance standards.
- Ability to handle multiple tasks and work under pressure.
Working Conditions:
- The role may require standing or walking for extended periods.
- Occasional lifting of medical supplies or equipment.
- Potential exposure to infectious diseases and hazardous materials
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