Office Assistant -- Commercial Property Management

Job Description

Job Description

Office Assistant — Commercial Property Management (Express Employment Professionals)

Location: Naples, FL
Hours: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $20.00/hr

Company Overview
Express Employment Professionals is partnering with a high-end commercial property management firm in Naples, FL. This is a key administrative support role with a strong emphasis on customer service, organization, and office operations. The position supports the President of Property Management along with property managers and internal office staff.

Core Responsibilities

• Answer and direct incoming phone calls with exceptional professionalism and customer service
• Greet and assist tenants, clients, vendors, and office visitors
• Open/close office daily (manage lights, equipment, and secure doors)
• Maintain cleanliness in common areas including kitchen, copy area, and main traffic spaces
• Unload dishwasher daily and support general kitchen upkeep
• Receive, sort, and distribute incoming mail
• Order office and building supplies as needed
• Prepare and issue maintenance work orders (internal and external)
• Assist with onboarding of new properties and tenant coordination
• Coordinate property setup and property transitions
• Maintain physical and electronic tenant, vendor, lease, and building files
• Create new files and update records as necessary
• Request and update tenant emergency contacts
• Place tenant collection calls and issue late/default notices when directed
• Coordinate vendor services, billing setup, COI updates, licenses, and W-9 records
• Set up or discontinue utility services when instructed
• Support vendor work coordination and property manager reporting
• Assist with annual meetings, agendas, and meeting minutes
• Print and distribute Aged Receivables and late fee reports
• Access and generate reporting through internal accounting software
• Provide administrative project support to internal staff as needed

Required Skills

• Strong customer service and professional phone communication
• Organizational and time-management skills
• Administrative writing and correspondence abilities
• Problem-solving and critical thinking
• Deadline-driven project coordination
• Team collaboration and active listening
• Proficiency in Microsoft Word & Excel
• Ability to operate standard office equipment efficiently

Key Traits

• Positive, adaptable, and solution-focused mindset
• Empathetic, courteous, and client-facing professionalism
• Detail-oriented with a high level of accuracy
• Ability to work independently (self-starter) while supporting a team
• Maintain confidentiality at all times
• Comfortable sitting for extended periods
• Ability to lift up to 50 lbs. (or more with assistance) and perform light physical office/kitchen tasks

Qualifications

• Previous administrative or office support experience required
• Commercial property management, real estate, or tenant services experience is REQUIRED