Job Description
Job DescriptionAt ITRADE STEM, we help create jobs and support the future of industries in space, technology, energy, and manufacturing. We do this by creating programs that help talent develop skills and support sustainable growth. Join us on our mission to Redefine STEM!
Job Overview:We're seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas–Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
- Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
- Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
- Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
- Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
- Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
- Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
- Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
- Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
- Monitor common technical issues proactively and drive projects through to completion with minimal supervision
- Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
- Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
- Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
- Proven ability managing and troubleshooting both iOS and Android mobile devices
- Demonstrated Windows administration skills including software deployment and system configuration
- Exceptional written and verbal communication skills with a customer-service mindset
- Meticulous attention to detail and disciplined approach to ticket management and documentation
- Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
- Knowledge of identity and access management including SSO/MFA and account provisioning workflows
- Familiarity with endpoint security tools such as EDR, disk encryption, and secure wifi/VPN configurations
- Proficiency with remote support tools for screen-sharing and remote assistance
- Understanding of basic network monitoring, switch/AP configuration, and onsite router/AP setup
- Experience with help desk/ticketing systems for intake prioritization, SLA management, and comprehensive documentation
- Ability to work with asset management systems for tracking laptops, peripherals, and jobsite equipment
- Bachelor's degree or equivalent practical experience preferred
- 1–2+ years in progressively responsible technical support roles
- Physical ability to lift up to 50 lbs occasionally and work in typical office and construction field conditions
NICE TO HAVE:
- Previous experience supporting construction or field-operations environments where you've balanced office and remote site support
- Scripting or automation skills for endpoint setup, configuration management, and health checks
- Hands-on experience with network monitoring tools and intermediate switch/AP configuration
- Exposure to knowledge base management and creating runbooks for common fixes and field checklists
WORK SETTING:This is a high-travel role (approximately 95%) based in the Dallas–Fort Worth area, requiring daily travel to various job sites throughout the region. Candidates must be comfortable working primarily in active construction site environments with moderate noise levels, occasional dust, and varying weather conditions, with limited time in traditional office settings.