Job Description
Job Description
Technical Support Engineer
We’re looking for a dependable and skilled Technical Support Engineer to provide hands-on IT support across desktops, servers, networks, and mobile devices. The ideal candidate is proactive, customer-focused, and comfortable troubleshooting a wide range of technical issues.
Responsibilities:
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Troubleshoot and resolve issues related to Windows, macOS, mobile devices, networking (LAN/WAN/Wi-Fi), and servers
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Manage and resolve support tickets with clear client communication
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Escalate complex issues and follow through to resolution
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Maintain accurate documentation and contribute to internal knowledge base
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Occasionally assist with promoting IT services to clients
Requirements:
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Bachelor’s degree in IT or related field
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2+ years of experience in IT support or technical engineering
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Strong diagnostic and communication skills
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Valid driver’s license
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Professional, reliable, and client-oriented
Preferred:
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Experience with MSPs, RMM platforms, or ticketing systems
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Certifications such as CompTIA, Microsoft, or Apple support