Check in for Primary Care Physician

Job Description

Job Description

Front Desk Responsibilities
• Answer multi-line phone systems promptly and route calls appropriately
• Greet patients in a friendly, professional, and compassionate manner
• Check patients in and out efficiently and accurately
• Schedule and reschedule all patient appointments
• Verify patient demographics, insurance information, and eligibility
• Assist with pre-operative coordination as assigned
• Maintain accurate and up-to-date patient records within the EMR system
• Communicate wait times and delays clearly, professionally, and courteously
• Retrieve, distribute, and process incoming faxes in a timely manner
• Maintain a clean, organized, and welcoming front desk area at all times
• Ensure patient confidentiality and maintain strict HIPAA compliance
• Manage and process medical records as assigned
• Scan and upload medical documents into the EMR system accurately
• Check and respond to voicemails promptly and appropriately
• Collect required copays and all past-due patient balances at the time of service
• Transfer medication refill requests to the appropriate provider or medical assistant line
• Assist with additional duties and support team members as needed to ensure smooth office operations