Job Description
Job Description
This position is 100% on-site in Boca Raton, FL with core office hours of Monday - Friday 9 A.M. - 5:30 P.M. This is not hybrid or remote. We are only considering local applicants. No search firms please.
Overview:
We are seeking an IT Technician to join our team. The successful candidate will be responsible for the installation, configuration, troubleshooting, and support of hardware and software systems across a variety of platforms, including Windows, macOS, iOS devices (iPhone/iPad), and various computer systems (PC/Laptop).
The role also involves managing IT security, remote technical support, hardware maintenance, and networking.
What You’ll Do
Hardware & Software Installation:
- Install and configure hardware and software components to ensure optimal usability
- This includes configuring systems across multiple platforms (Windows/macOS/iOS)
Troubleshooting & Repair:
- Diagnose and resolve hardware and software issues to maintain seamless operations
- Repair or replace damaged hardware components as needed
System Upgrades:
- Upgrade operating systems and software to ensure compatibility with new technologies
- Install and update antivirus software to protect systems at the user level
Testing & Documentation:
- Perform testing on new hardware and software to ensure functionality and compatibility
- Create and maintain technical documentation, manuals, and guides for hardware and software procedures
Staff Training:
- Provide training to staff on new technologies and their implementation within the company
IT Support & Remote Assistance:
- Respond to IT-related issues, including hardware, software, and networking problems
- Provide remote technical support when required to assist users across various locations
Equipment Management:
- Pack, ship, and ensure timely delivery of equipment to remote users
- Purchase and install GPS systems in company vehicles and heavy equipment
Network & System Monitoring:
- Monitor corporate and other site networks to ensure system reliability
System Management Tools:
- Manage the Microsoft Admin Center, Entra ID, and Intune for efficient administration
- Handle Verizon MDM management to ensure mobile device security and compliance
Qualifications
- Strong knowledge and hands-on experience with Windows, macOS, and iOS systems
- Ability to troubleshoot and resolve a wide variety of IT-related issues
- Familiarity with network administration, system monitoring, and security practices
- Experience using Microsoft Admin Center, Entra ID, Intune, and Verizon MDM
- Strong communication skills, both written and verbal, for documentation and staff training
- Ability to work independently and as part of a team in a fast-paced environment
Preferred Qualifications:
- Experience with hardware repairs and system upgrades
- Previous experience in IT support or network administration
- Certification in relevant IT fields (e.g., CompTIA, Microsoft Certified IT Professional, etc.)
Education:
- Bachelor's Degree in Information Technology (IT), or a related field, coupled with industry-recognized certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, Cisco Certified Network Associate (CCNA), or equivalent credentials, and/or relevant work experience, is highly recommended
This position offers an opportunity to grow within the IT field and contribute to the ongoing success and efficiency of our company’s technology infrastructure.
About Us:
As fiber build experts, ByVerTek provides turnkey services for broadband infrastructure projects where failure is not an option. From design, engineering and locating, to aerial and underground construction and fiber-to-the-home fulfillment, we help digital providers build, upgrade, and maintain the physical infrastructure for delivering high-speed Internet, video, voice, wireless and IoT services – from residential and commercial builds to state-wide fiber network expansions. Our dedication to do it all correctly, safely, on time and on budget has earned us ongoing business from many of the biggest names in the industry. Plus, as a minority owned and controlled business, we can help you meet spending goals for diverse supplier programs.
We Offer Our Employees:
- Paid Time Off and Paid Sick Time
- Eleven (11) Company-observed Holidays per year
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid Short-term disability coverage and Basic Life/AD & D insurance
- Voluntary Life insurance coverage for employees and their families
- Voluntary Long-Term disability coverage
- Supplemental benefits plans to assist with out-of-pocket expenses
- Flexible Spending accounts
- 401K
- Competitive compensation and bonus program
EEO Statement:
ByVerTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.