Field Service Technician - Healthcare and Industrial Laser
Job Description
Job Description
Industrial Responsibilities:
Installation and commissioning of laser measurement and projection systems for industrial
applications.
Execution of maintenance and repairs of laser measuring and projection systems at
the customer's site
Training of users and customer technicians on the operation of laser measurement
and projection systems
Instruction and troubleshooting of laser measurement and projection systems
Execution of technical project approvals before delivery of the systems\
Responsibility for first-level support
Perform software updates and upgrades
Maintaining and utilizing the necessary tools for field service assignments
Processing and maintaining of all required service documents for field service
assignments
Support Technical Service with repairs as needed
Special industrial technical service projects as needed
Support sales and other departments as needed
Healthcare Products Responsibilities:
Onsite System Implementation, Configuration, and Customer Acceptance
· Technical lead for onsite installation, configuration and acceptance
· Technical service lead for the onsite mechanical installation team
· System software, hardware, and network configuration of product devices (wired/wireless)
· System client / server Database implementation with archive and remote backup configuration
· Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS)
· Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements.
· Perform product acceptance testing and calibration according to product acceptance procedures and measure the product’s performance against products baseline specifications.
· Perform customer technical training on operating and performing routine QA on system.
· Complete supporting technical documentation and reporting
Pre-Installation Project Planning
· Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements.
· Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware.
· Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams.
· Coordinate and support LAP hardware and clinical implementation during the project planning process.
Offsite + Onsite Technical Support
· Serve as advanced remote support and provide triage training for help desk
· Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution.
· Onsite and remote software upgrades and remote configuration of system hardware and software components.
Responsibility for first-level support
Perform software updates and upgrades
Maintaining and utilizing the necessary tools for field service assignments
Processing and maintaining of all required service documents for field service
assignments
Support Technical Service with repairs as needed
Special industrial technical service projects as needed
Support sales and other departments as needed
Travel requirements 50-75% Weekend Work Required
Company DescriptionWorldwide leader of laser patient positioning and surface guidance systems for radiation therapy.
Company Description
Worldwide leader of laser patient positioning and surface guidance systems for radiation therapy.